Note: The job is a remote job and is open to candidates in USA. Omnicell transforms pharmacy and nursing care through intelligent automation, cloud-native software, and operational excellence. The Director of Site Reliability Operations will lead the global SRO organization, overseeing 24×7 production operations, incident response, service restoration, operational governance, readiness, automation, and continuous improvement for reliable cloud services.
Responsibilities
- Recruit, mentor, and develop Operations Managers and Site Reliability Operations Engineers
- Build a high-performing global operations organization
- Establish operational standards, career development frameworks, and leadership expectations
- Foster a culture of ownership, accountability, continuous improvement, and operational excellence
- Develop a follow-the-sun operational model supporting global cloud services
- Production Operations
- Operational Monitoring
- Service Health Management
- Event Management
- Alert Triage
- Operational Escalation
- Shift Operations
- Operational Command Center
- Customer Impact Assessment
- Operational Coordination
- Executive Incident Command
- Major Incident Coordination
- Cross-Functional War Rooms
- Service Restoration
- Stakeholder Communications
- Executive Communications
- Customer Communications (in partnership with Support)
- Incident Documentation
- Incident Timeline Management
- Escalation Governance
- Event Correlation
- Alert Quality
- Noise Reduction
- Event Prioritization
- Operational Dashboards
- Monitoring Effectiveness
- Operational KPIs
- Operational Health Reviews
- Operational Readiness Reviews
- Runbook Validation
- Playbook Development
- Operational Acceptance
- Monitoring Validation
- Escalation Readiness
- Support Readiness
- Disaster Recovery Readiness
- Service Transition
- Reducing MTTD (Mean Time to Detect)
- Reducing MTTR (Mean Time to Restore)
- Improving Incident Quality
- Eliminating Recurring Operational Issues
- Standardizing Operational Processes
- Increasing Automation Adoption
- Improving Service Availability
- Enhancing Customer Experience
- Automated Incident Response
- Self-Healing Workflows
- Event Correlation
- Intelligent Alerting
- Automated Runbooks
- Operational ChatOps
- AI-Assisted Root Cause Analysis
- Predictive Operations
- Operational Knowledge Management
- Operational Policies
- Incident Governance
- Problem Management
- Change Coordination
- Service Health Reporting
- Operational Risk Reviews
- SLA Compliance
- Operational Metrics
- Executive Operational Reporting
- Operational Performance Management
- SLA Governance
- Vendor Escalation Management
- Operational Reviews
- Performance Scorecards
- Continuous Improvement Programs
- Contractual Operational Alignment
- Building a globally distributed Site Reliability Operations organization
- Developing future operational leaders
- Driving employee engagement and professional growth
- Creating a culture centered on operational discipline and customer focus
- Encouraging innovation and operational excellence
- Present operational health and service performance
- Recommend investments that improve operational maturity
- Communicate production risks and mitigation strategies
- Lead executive incident communications during major outages
- Support enterprise cloud transformation initiatives
- Influence enterprise operational strategy
- Assess current production operations and operational maturity
- Build relationships with Engineering, Product, Security, and Support leaders
- Evaluate monitoring, incident management, and operational processes
- Identify opportunities to improve operational effectiveness
- Develop a multi-year Site Reliability Operations strategy
- Standardize enterprise incident management processes
- Improve operational dashboards and executive reporting
- Implement operational governance standards
- Launch automation initiatives to reduce manual operational effort
- Recruit key operational leadership positions
- Establish operational KPIs and scorecards
- Build a high-performing global Site Reliability Operations organization
- Improve MTTD, MTTR, and overall service availability
- Reduce alert fatigue through improved monitoring quality
- Expand operational automation and AI-assisted operations
- Establish a mature, scalable operational model supporting Omnicell’s global cloud platform
- Become a trusted operational partner across Engineering, Product, Support, and Executive Leadership
- Establish the operational vision for Omnicell’s production cloud environment
- Build and mentor a world-class Site Reliability Operations organization
- Champion operational excellence through disciplined execution, automation, and continuous improvement
- Lead with urgency, transparency, and accountability during production events
- Foster trusted partnerships across Engineering, Security, Product, and Support
- Serve as Omnicell’s executive authority on production operations, incident management, and operational governance
Skills
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
- 12+ years of experience in cloud operations, production operations, NOC, SRE, IT Operations, or related disciplines
- 7+ years of progressive leadership experience managing managers and operational teams
- Experience leading 24×7 global production operations organizations
- Strong understanding of cloud-native architectures, observability platforms, incident management, and operational governance
- Experience driving operational transformation through automation and process improvement
- Exceptional executive communication and crisis leadership skills
- Master's degree
- Experience building modern Site Reliability Operations or cloud operations organizations
- Experience with AIOps, observability platforms, and operational analytics
- Expertise with ITIL, Incident Management, Problem Management, and Change Management frameworks
- Experience supporting regulated healthcare, SaaS, or enterprise cloud platforms
- Demonstrated success leading globally distributed operations organizations
- Experience managing strategic managed service providers
Benefits
- Remote (U.S.) / Hybrid (Preferred)
- Employee Impact Groups that foster inclusion and belonging
- Learning and well-being programs that support personal and professional growth
Company Overview