Note: The job is a remote job and is open to candidates in USA. ProSciento, Inc. is an organization seeking a Director, Sales Operations to support its Business Development organization. The role leads inside sales strategy, customer experience, proposal and bid support, reporting and analytics, commercial systems, content libraries, and cross-functional process improvement to drive scalable, data-driven growth.
Responsibilities
- Design, implement, and manage a scalable inside sales strategy that supports lead generation, qualification, nurturing, and opportunity advancement
- Partner with Business Development leadership to define target segments, outreach priorities, performance goals, and operating rhythms for inside sales activities
- Establish processes, playbooks, scripts, qualification criteria, and feedback mechanisms to improve conversion and consistency across the sales funnel
- Monitor inside sales performance and recommend improvements to campaigns, messaging, tools, and team workflows
- Partner with Business Development and Operations leadership to develop and continuously improve customer experience across the commercial lifecycle
- Establish commercial operating standards for client handoff standards, touchpoint maps, communication expectations, escalation paths, and account transition protocols
- Establish client feedback loops, including surveys, post-award debriefs, relationship reviews, issue-tracking processes, and Net Promoter Score (NPS) measurement
- Partner with Operations, Project Management, Marketing, and Executive Leadership to ensure client insights are captured, acted upon, and reflected in continuous improvement initiatives
- Provide oversight and support for proposal development, serving as a contributor or lead writer on opportunities as needed
- Support proposal strategy, messaging, win themes, executive summaries, differentiators, and content alignment across commercial materials
- Lead development of bid defense presentation standards, messaging, executive summaries, and supporting materials to ensure consistent, compelling client presentations
- Partner with subject matter experts to translate operational, scientific, technical, and commercial inputs into clear, compelling client-facing content
- Own recurring reporting and analysis for the Business Development team, including pipeline health, opportunity aging, activity trends, win/loss insights, forecast support, and sales productivity metrics
- Develop dashboards and reporting packages that provide leadership with actionable insight into commercial performance, customer engagement, proposal volume, and conversion trends
- Identify data quality gaps and partner with stakeholders to improve CRM discipline, opportunity tracking, and management visibility
- Translate data into recommendations that improve prioritization, resource planning, sales strategy, and customer engagement
- Manage and continuously improve the systems, tools, templates, and libraries used by Business Development, including proposal content, slide decks, boilerplate language, case studies, customer references, and standard responses
- Establish governance for content ownership, review cycles, version control, accessibility, and quality standards
- Partner with Marketing, Operations, Legal, Finance, and subject matter experts to ensure content remains accurate, current, differentiated, and aligned with corporate positioning
- Recommend improvements to CRM, proposal management, knowledge management, and reporting tools to increase efficiency and adoption
- Serve as a central connector between Business Development, Operations, Marketing, Finance, Legal, and Executive Leadership to ensure commercial processes are aligned and client-ready
- Lead process improvement initiatives that reduce friction, improve response quality, increase transparency, and strengthen the overall customer journey
Skills
- Bachelor's degree in business, marketing, communications, life sciences, healthcare, or a related field required; advanced degree preferred
- 8+ years of experience in sales operations, business development operations, proposal management, customer experience, commercial enablement, or related roles; 10+ years preferred for Senior Director level
- Experience supporting B2B sales organizations with complex, consultative sales cycles; experience in clinical research, life sciences, healthcare services, or a related industry preferred
- Demonstrated ability to design and operationalize inside sales programs, reporting structures, customer engagement processes, and cross-functional handoffs
- Strong proposal writing, presentation development, and executive communication skills
- Advanced analytical skills with experience developing dashboards, synthesizing trends, and converting data into business recommendations
- Hands-on experience with CRM systems, proposal/content management tools, Microsoft PowerPoint, Excel, and business intelligence/reporting platforms
- Proven ability to manage multiple priorities, influence without authority, and drive change across cross-functional teams
- Demonstrated strategic leadership with the ability to develop and optimize sales operations processes
- Strong understanding of customer experience principles and the ability to design and improve commercial workflows
- Experience developing and implementing inside sales strategies and process management
- Strong written communication skills with the ability to develop proposals, executive summaries, presentations, and client-facing materials
- Strong presentation development and storytelling skills, including support of bid defenses and executive-level client engagements
- Analytical skills with the ability to interpret commercial data, develop dashboards, identify trends and translate insights into actionable business recommendations
- Proficiency with CRM platforms, sales reporting tools, and business intelligence solutions
- Experience establishing governance for commercial content, knowledge management, templates and proposal libraries
- Proven ability to work cross-functionally, influence stakeholders, and drive organizational change
- Excellent organizational, project management, and problem-solving skills with exceptional attention to detail
- Strong interpersonal and executive communication skills, with the ability to build relationships and collaborate effectively across all levels of the organization
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