Note: The job is a remote job and is open to candidates in USA. NTT DATA is hiring a Director, Program Manager to lead complex IT services programs and develop high-performing delivery teams. The role oversees program execution and governance, partners with client executives, and drives operational excellence and strong client relationships.
Responsibilities
- Lead and deliver large-scale IT services programs across multiple technology domains, including Infrastructure, Cybersecurity, Service Desk, End User Computing, Applications, Data & Analytics, and Managed Services
- Develop and oversee integrated program plans, schedules, budgets, milestones, deliverables, and dependencies to ensure successful execution and business outcomes
- Lead cross-functional teams and coordinate stakeholders across client, business, technology, operations, and delivery organizations to achieve program objectives
- Serve as the primary liaison and trusted advisor to client executives, delivery leaders, and key stakeholders, providing strategic guidance and fostering strong partnerships
- Establish and drive program governance, including executive reporting, risk and issue management, dependency tracking, change control, and escalation processes
- Monitor program performance, proactively addressing risks, issues, and delivery challenges while implementing corrective actions when necessary
- Lead program execution in complex, matrixed environments, ensuring alignment with business priorities, contractual commitments, and organizational goals
- Partner with client leadership to align program strategies, priorities, and outcomes with the organization's mission, values, strategic objectives, and long-term technology roadmap
- Translate client goals and transformation initiatives into actionable delivery strategies that drive measurable business value, innovation, and customer success
- Support enterprise change management, technology modernization, and operational improvement initiatives that enhance service quality and organizational effectiveness
- Drive a customer-centric approach to program delivery by incorporating client expectations, values, and success measures into decision-making and execution
- Champion continuous improvement and delivery excellence through optimized processes, operational efficiencies, and best practices
- Ensure compliance with organizational policies, governance frameworks, regulatory requirements, and established delivery standards
- Lead, develop, and manage a team of program managers, project managers, coordinators, and delivery professionals, fostering a high-performance, collaborative, and customer-focused culture
- Provide coaching, mentoring, performance management, and career development support while building organizational capability and preparing future leaders
- Align team objectives, priorities, and performance expectations with client goals, organizational values, and strategic business outcomes
- Establish clear goals, accountability measures, and success metrics to ensure consistent delivery excellence and program results
- Support workforce planning, resource allocation, succession planning, and talent development initiatives to meet current and future business needs
- Promote employee engagement, inclusion, continuous learning, innovation, and operational excellence across the team
- Coach team members on developing trusted client relationships and gaining an understanding of client missions, priorities, values, and measures of success
- Partner with senior leadership to strengthen delivery capabilities, improve program management maturity, and drive organizational effectiveness
- Build and maintain strong relationships with internal teams, clients, and executive stakeholders to influence outcomes, resolve challenges, and achieve successful business results
- Lead by example, reinforcing accountability, collaboration, integrity, customer focus, and a commitment to delivering value for both the organization and its clients
Skills
- 10+ years of experience leading large-scale IT programs, portfolios, or technology delivery initiatives across multiple workstreams and stakeholders.(Infrastructure, Cybersecurity, Service Desk, End User Computing, Applications, Data & Analytics, and Managed Services)
- 5+ years of experience leading, managing, coaching, and developing program, project, or delivery teams
- Proven expertise in program planning, governance, budgeting, scheduling, and delivery management
- Experience leading cross-functional teams in matrixed environments and coordinating multiple technical and operational workstreams
- Strong background managing risks, issues, dependencies, changes, and escalations
- Experience partnering with executive, client, and delivery leadership stakeholders
- Demonstrated experience hiring, mentoring, developing, and managing high-performing teams
- Skilled in developing executive presentations, status reporting, and governance communications
- Proficiency with program and project management methodologies, tools, and reporting processes
- Excellent communication, stakeholder management, facilitation, analytical, and problem-solving skills
- Ability to manage competing priorities and drive successful outcomes across complex programs
- Experience supporting healthcare clients or provider organizations is Highly preferred
- PMP, PgMP, Agile, Scrum, or related certifications
- Bachelor's degree or equivalent combination of education and experience
- Experience managing Managed Services programs and digital transformation initiatives
- Familiarity with Infrastructure, Cybersecurity, Service Desk, End User Computing, Applications, Data & Analytics, and Service Management domains
- Experience leading enterprise-wide, multi-functional technology programs
- Proven track record driving continuous improvement and operational excellence initiatives
- Experience leading geographically dispersed teams and managing resources across multiple locations
- Demonstrated success building organizational capability, developing talent, and creating high-performing teams
Benefits
- May be eligible for incentive compensation based on individual and/or company performance.
- Medical, dental, and vision insurance with an employer contribution.
- Flexible spending or health savings account.
- Life and AD&D insurance.
- Short- and long-term disability coverage.
- Paid time off.
- Employee assistance.
- Participation in a 401k program with company match.
- Additional voluntary or legally-required benefits.
- Remote work in the US; remote arrangements are subject to change based on client requirements, and in-office attendance may be required for employees near an NTT DATA office or client site for meetings or events, depending on business needs.
Company Overview
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