Note: The job is a remote job and is open to candidates in USA. Valeris is hiring a Program Manager to serve as the primary client contact for pharmaceutical programs and manage their day-to-day operations, staff, and contract execution. The role also contributes to strategic planning, performance reporting, and program improvements within HUB Services.
Responsibilities
- Manage program(s) per the scope of work, program and standard operating procedures within the contracted budget
- Manage the client relationship, gaining trust and building rapport
- Manage day-to-day activity of program operations, including supervision of staff
- Directly or through supervisors, drive assigned performance responsibilities of team and team members
- Monitor and report on program statistics and metrics used to measure the performance of team members, teams, and the overall program
- Escalate issues that put the program(s) in jeopardy of not delivering to contracted standards
- Strong ability to prioritize and manage personal schedule as well as the schedules of others
- Work cross-functionally with internal stakeholders for program operational responsibilities
- Contribute to the analysis and writing of client reports and other deliverables
- Present program data, information, and insight to internal and external customers on a regular basis
- Participate with Hub Services leadership and client team on initiatives to improve process and performance
- Mobilize internal and external stakeholders with respect to program design, program improvements and/or changes
- Travel on a limited basis to and attend related meetings/conferences as required
- Participate in interviewing prospective employees, evaluating current employees, and training employees
- Provide verbal and written feedback to team members based on performance reviews, statistics, QA results, and observed behaviors
- On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data
- Ensure all SOPs are followed with consistency
- May assist with requirements identification, specifications development and User Acceptance Testing to support program and other responsibilities as needed
- Utilize Valeris’ values as the driving force behind the team’s success
- Perform additional tasks or projects as assigned
Skills
- Bachelor's degree in relevant discipline or equivalent work experience
- 4-6 years of experience working in Reimbursement, Pharmaceutical Marketing or Patient Services
- Experience managing a team of Case Managers, Patient Service Representatives, or similar role
- Experience reporting on HUB metrics and communicating trends to clients
- Demonstrated successful leadership experience
- Excellent PC skills including Microsoft Office and Internet experience
- Excellent verbal and written communication and presentation skills
- Strong analytical and problem-solving skills
- Strong technical aptitude and experience working in various CRM software platforms
- Prefer candidates who can type at least 35 words per minute with 97% accuracy
- Flexibility to travel as needed is preferred
Benefits
- Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
- Additional health support, including telehealth and Employee Assistance Program (EAP) services
- Company match on Health Savings Account contributions
- Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
- Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
- 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
- Paid Time Off (PTO) and Sick Leave to support work-life balance
- Nine paid holidays plus two floating holidays
- Opportunities for advancement in a company that supports personal and professional growth
- A challenging, stimulating work environment that encourages new ideas
- An inclusive workplace with deliberate efforts to support diversity
- A mission-driven, inclusive culture where your work makes a meaningful impact
- Remote - US
Company Overview
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