Note: The job is a remote job and is open to candidates in USA. AMD develops high-performance computing, cloud, and AI technologies, including Data Center GPU products for enterprise data centers, cloud, and supercomputing environments. The Director, Customer Program Management – Data Center GPU will lead strategic hyperscale and cloud customer engagements, overseeing GPU deployments, cross-functional execution, customer success, issue resolution, and product roadmap influence.
Responsibilities
- Serve as the executive program lead for AMD's largest and most strategic hyperscale, CSP, and AI infrastructure customer engagements
- Own end-to-end customer success for complex datacenter GPU deployments, from platform definition and development through cluster bring-up, performance optimization, production deployment, and operational maturity
- Build trusted relationships with senior customer stakeholders, serving as the primary escalation and coordination point for business-critical deployment initiatives
- Drive alignment across AMD Engineering, Product Management, Business Development, Sales, Operations, and Support organizations to ensure timely execution against customer commitments
- Lead cross-functional planning, issue management, risk mitigation, executive reviews, and deployment readiness activities for large-scale customer programs
- Define and track key customer success metrics, including deployment velocity, production readiness, utilization, uptime, performance, issue resolution effectiveness, and customer satisfaction
- Coordinate technical engagements supporting platform development, proof-of-concept activities, validation, performance tuning, software integration, cluster scaling, and production ramp
- Serve as the voice of the customer within AMD, influencing hardware, firmware, software, ROCm ecosystem, and platform roadmaps based on deployment experience and emerging customer requirements
- Lead executive-level incident response activities and drive resolution of complex technical and operational issues impacting customer deployments
- Develop deployment best practices, governance frameworks, operational playbooks, and reporting mechanisms that improve execution consistency and accelerate time-to-value
- Represent AMD in executive customer reviews, strategic planning sessions, industry forums, and key customer engagement activities
Skills
- The ideal candidate is an experienced customer-facing executive with a strong track record leading large-scale datacenter infrastructure programs involving hyperscalers, cloud service providers, AI infrastructure companies, and enterprise customers
- They combine deep technical understanding of GPU-based computing environments with exceptional program leadership, executive communication, and customer relationship skills
- They thrive in ambiguous and fast-moving environments, build credibility with customer executives and engineering leaders alike, and drive alignment across large cross-functional teams to achieve business-critical outcomes
- Experience leading deployment and operational programs for AI infrastructure, datacenter platforms, cloud services, or high-performance computing environments is essential
- * Relevant experience in customer program management, technical program management, engineering, product management, customer success, or related technical leadership roles
- * Experience leading large, customer-facing technical programs in datacenter infrastructure, AI/ML platforms, cloud computing, accelerated computing, or enterprise systems
- * Proven success working directly with hyperscalers, CSPs, AI infrastructure providers, OEMs, ODMs, and enterprise customers
- * Deep understanding of large-scale GPU deployments, AI training and inference environments, datacenter operations, server architectures, networking, storage, Linux, virtualization, containerization, and performance optimization
- * Experience driving complex programs from proof-of-concept through production deployment and operational scale
- * Strong executive presence with experience influencing customer and internal leadership teams without direct authority
- * Demonstrated ability to lead highly complex cross-functional initiatives spanning engineering, product, operations, support, and commercial organizations
- * Experience defining and managing executive-level KPIs, deployment milestones, risk management processes, and operational reviews
- * Exceptional written, verbal, and executive communication skills
- * Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical discipline
- United States (Austin, TX; Santa Clara, CA; or flexible remote within the U.S.). Travel required to customer and partner locations
- This role is not eligible for visa sponsorship
- * Advanced degree preferred
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