Note: The job is a remote job and is open to candidates in USA. Greystar is a leading property management company, and they are seeking a Director of Program Management to lead the strategic planning and delivery of programs across their Advantage Solutions platform. The role involves translating enterprise strategy into executable roadmaps, overseeing cross-functional programs, and collaborating with senior leadership to ensure alignment with operational and financial objectives.
Responsibilities
- Defines and drives the strategic program roadmap for Advantage Solutions, ensuring all initiatives are aligned with enterprise priorities, business objectives, and measurable value targets
- Oversees a portfolio of complex, cross-functional programs — each comprised of multiple interdependent projects — and ensures consistent governance, milestone delivery, and stakeholder alignment across the full program lifecycle
- Establishes and maintains program management standards, governance frameworks, and delivery methodologies (including Agile, Waterfall, and hybrid approaches) to drive execution consistency and organizational maturity
- Partners with executive leadership and Senior Directors across Advantage Solutions to define transformation strategy, prioritize multi-year program initiatives, and align cross-functional resources to shared business outcomes
- Designs and operates a Program Management Center of Excellence (CoE), providing methodologies, tools, templates, and enablement resources that raise delivery capability across the organization
- Develops and maintains executive-level program reporting, including portfolio status dashboards, risk registers, KPI tracking, and benefit realization summaries for Advantage Solutions leadership and Greystar's Office of the CEO
- Identifies, assesses, and proactively resolves program risks, interdependencies, and resource conflicts across the Advantage Solutions portfolio, escalating critical issues with clear mitigation plans
- Leads post-merger integration (PMI) and business transformation programs as required, ensuring operating model alignment, governance structure, and execution priorities are met within defined synergy and value targets
- Drives the design and implementation of workflow automation and AI-enabled process improvements to increase delivery velocity, reduce operational complexity, and improve scalability across Advantage Solutions programs
- Partners with leaders across Resident Experience, Loyalty, Receivables, Screening, Insurance, Procurement, Supplier Support and Energy & Sustainability to forecast program demand, sequence initiatives, and manage resource capacity
- Leads business case development and value realization tracking for strategic programs, including cost savings quantification, revenue growth attribution, and efficiency improvement metrics
- Deep dives into escalated program issues and delivery failures to formulate root cause analyses and creative solutions that restore program health and confidence with stakeholders
- Provides leadership, mentorship, and professional development to a team of project managers, ensuring compliance with established governance protocols, delivery standards, and best practices
- Develops and executes continuous improvement plans for the program management discipline, including introduction of new frameworks, tools, and certifications (e.g., PMP, Lean Six Sigma)
- Supervises and develops team members (if applicable) through interviewing, hiring, onboarding, and performance management in accordance with Greystar's Company Pillars, policies, values, and business practices
- Ability to cope with job-related stress including deadlines, executive stakeholder interactions, multi-tasking, and high work volumes
- Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary
- Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to areas of responsibility
- Identifies areas for improvement and offers suggestions to improve efficiency and productivity
- Keeps abreast of current changes in technology, program delivery practices, and industry standards by attending training, conducting research, and applying knowledge to areas of responsibility
Skills
- Bachelor's Degree in Business Administration, Management, Computer Science, Engineering, or equivalent experience
- 10+ years of progressive experience in program management, portfolio management, or enterprise transformation leadership
- Demonstrated experience building or leading a PMO or Program Management Center of Excellence
- Superior communications, executive presentation, and stakeholder management skills with the ability to influence at all levels of the organization
- Demonstrated experience leading enterprise-level program management functions, including PMO design, governance model development, and Center of Excellence operation
- Strong strategic thinking skills with the ability to translate business objectives into structured program roadmaps and measurable outcomes
- Proven ability to drive cross-functional alignment across diverse business units including technology, operations, finance, and vendor management
- Experience with AI strategy, generative AI enablement, workflow automation, and data-driven decision making as applied to program delivery
- Proficiency in program and portfolio management platforms (e.g., Asana, Smartsheet, Microsoft Project, Jira, Monday.com, Power BI) and enterprise reporting tools
- Demonstrated ability to build and scale program management capabilities within complex, matrixed organizations
- Expertise in risk management, change management, and benefit realization across multi-year transformation programs
- Self-starter with strong organizational, managerial, and analytical skills and a demonstrated ability to drive results under ambiguity
- Ability to cope with job-related stress including deadlines, executive stakeholder interactions, multi-tasking, and high work volumes
- MBA or advanced degree preferred
- PMI – PMP Certification is strongly preferred
- Lean Six Sigma Green Belt or Black Belt is preferred
- Agile or SAFe certification (e.g., PMI-ACP, SAFe Agilist) is a plus
- Experience with post-merger integration, digital transformation, or large-scale business modernization programs is preferred
- Experience in real estate, property management, or related industries is preferred
- Familiarity with real estate operations, property management platforms (e.g., Yardi, RealPage, Entrata), or related PropTech ecosystems is a plus
Benefits
- Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
- Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
- Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
- Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
- For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
- 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
- 401(k) with Company Match up to 6% of pay after 6 months of service.
- Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
- Employee Assistance Program.
- Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
- Charitable giving program and benefits.
- Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
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