Note: The job is a remote job and is open to candidates in USA. Bazaarvoice creates smart shopping experiences by connecting brands and retailers with consumers through user-generated content, enterprise technology, and business insights. The Director of Product Operations will lead and scale the Product Operations discipline, govern product operating processes, drive AI-enabled workflow optimization, and manage Product Program Managers and the Product Knowledge team.
Responsibilities
- Partner closely with Product Marketing, Client Success, Sales, and Support to orchestrate frictionless Product Launch & Readiness (GTM) processes
- Oversee the strategy and execution of the Product Knowledge team, ensuring the product knowledge base and technical communications remain accurate, accessible, and up to date for internal and external stakeholders
- Ensure front-line teams are equipped with product knowledge, documentation, release notes, and operational training prior to feature rollouts
- Establish closed-loop feedback systems to aggregate Voice of Customer (VoC) and Voice of Field data into Product Management prioritization
- Product Governance & Roadmap Operations
- Standardize and elevate the end-to-end product delivery lifecycle (PDLC), from opportunity discovery through execution and launch
- Maintain cross-team visibility into product roadmaps, keeping Product Management, Engineering, Design, and leadership aligned on progress and status
- Own and optimize the Product tech stack (e.g., Notion, Pendo, Jira, Confluence, Gong) to drive data-informed decision-making and operational efficiency
- Champion AI-driven process optimization across the Product organization to streamline workflows, reduce manual overhead, and drive operational consistency across teams
- Define and track key product health metrics, feature adoption rates, and operational efficiency metrics across the portfolio
- Lead, coach, and empower a team of 4 individual Program Managers and the Product Knowledge team, fostering a high-performance, collaborative, and results-driven culture
- Establish clear team KPIs, resource allocation models, and career development pathways for your direct reports
- Serve as an escalation point for complex operational roadblocks across product lines
Skills
- 10+ years of total experience in Product Operations, Technical Program Management, or Product Management in a fast-paced B2B SaaS or enterprise software environment
- 4+ years of direct people management experience, with a proven track record of leading, developing, and scaling high-performing program managers and technical communications or documentation functions
- Deep Product Ops Expertise: Demonstrated success building or maturing a Product Operations function from early/mid-stage to enterprise scale
- AI-First Operational Mindset: Proven track record of evaluating and integrating AI technologies into operational workflows to reduce manual effort, automate repeatable tasks, and ensure organizational consistency
- Knowledge & Comms Management: Experience managing internal and external product knowledge bases, technical writing, and release communication frameworks
- Hands-on experience and proficiency with key product platforms, analytics, and AI tools, including Notion, Pendo, Claude Cowork, Jira, Confluence, and Gong
- Exceptional ability to synthesize complex quantitative data and qualitative feedback into actionable operational strategies
- Cross-Functional Influence: Outstanding communication, collaboration, and negotiation skills to align diverse stakeholders across Product, Engineering, Sales, and CS without direct authority
- Comfortable navigating ambiguity, driving clarity, and scaling processes within a dynamic, matrixed environment
Benefits
- Remote work
Company Overview
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