Note: The job is a remote job and is open to candidates in USA. Ontic provides AI-powered software that helps corporate and government security teams identify threats, assess risk, and respond faster. The Director of Product Operations will own the systems, processes, and cross-functional cadences connecting Product, go-to-market, and Revenue Operations, with responsibility for product usage insights, roadmap ROI, revenue targets, prioritization signals, and GTM readiness.
Responsibilities
- Consumption Metrics: Partner with R&D to design and maintain product usage dashboards, ensuring client usage data is accurate and actionable for CS, Sales and Product. Identify usage-based expansion and whitespace signals and operationalize them into CS/Sales workflows
- Performance Reporting: Prepare regular reporting & presentations on business results & key trends to help the leadership team understand how we are tracking to our goals, where there is risk and where there are successes to be replicated - product-level ARR analysis, consumption, churn, renewal rate
- Pendo Platform Ownership: Serve as a platform administrator for product usage analytics tools (e.g., Pendo), managing vendor relations, renewals, licensing and legal/PII compliance reviews
- Data Strategy: Define and govern the framework for product tagging in collaboration with Product leadership (e.g., Pendo) to ensure consistency in usage data capture and actionable insights
- Closed Loop Feedback: Feedback loop to R&D on GTM-led data signals around product - ARR, pipeline, client feedback, churn
- Stakeholder Management: Act as a "trusted business partner" to Product leadership
- Roadmap ROI: Enable tracking & measurement of roadmap return on investment (ROI), including ARR coverage and feature adoption curves
- Product ARR Targets: Collaborate with leadership to set and monitor product-specific revenue targets based on historical trending and expansion analysis
- Prioritization Signals: Build a structured process for capturing and synthesizing field feedback (win/loss, CS escalations, sales objections, support tickets) into a prioritized input for Product
- Cross-Functional Collaboration: Build peer support and strong inter-company relationships with other key leaders and partner with them on various projects and initiatives
- Process & Solution Building: Establish and evolve key business processes and cross-functional handoffs to drive efficiency & build for future growth. Act as the intermediary with GTM & R&D teams to help translate initiatives into actionable solutions/processes that fit into existing infrastructure
- Tool & Data Enablement: Partner with Ops & Enablement to ensure the field has the technical tools and "just-in-time" insights needed for execution
- Systems Alignment: Maintain & evolve alignment between JIRA & GTM-facing tools/data to ensure engineering efforts are directly linked to revenue outcomes
- Client Commitments: Establish tracking/reporting for feature requests & roadmap commitments made to clients/prospects & ensure a single source of truth across Product & GTM teams
Skills
- • 7+ years experience in Product Operations, Revenue Operations, Sales/CS Operations or Product Mgmt, with at least 2+ years in a leadership or “own the function” individual contributor capacity
- • Mature understanding of GTM + client-facing SaaS strategies with experience translating them into system and process requirements that deliver lasting business impact
- • Comfortable being the connective tissue between Product and GTM teams & the ability to translate fluently in both directions - with experience operationalizing impactful system and process requirements that work for both teams
- • Experience at a B2B SaaS company in the growth stage; comfort with the ambiguity and resourcing constraints of that stage
- • Track record of building processes from scratch; this is not a role where the playbook already exists
- • Proven experience leveraging GTM technology & product analytics tools; current tech stack includes Salesforce, Snowflake, Omni, Claude, ChatGPT, JIRA, Confluence, Pendo
- • Strong written and verbal communication skills, and experience as a strategic business partner
- • Bachelor's degree or equivalent work experience
Benefits
- Medical, Vision & Dental Benefits
- 401k
- Stock Options
- HSA Contribution
- Learning Stipend
- Flexible PTO Policy
- Quarterly company ME (mental escape) days
- Generous Parental Leave policy
- Home Office Stipend
- Mobile Phone Reimbursement
- Home Internet Reimbursement for Remote Employees
- Anniversary & Milestone Celebrations
Company Overview