Note: The job is a remote job and is open to candidates in USA. Applied Systems is a company transforming the insurance industry through innovative software and services. The Director, Product Analytics and Insights will establish and lead the product analytics function, define KPI and instrumentation strategies, and deliver self-service insights that guide product investment and roadmap decisions. The role partners across Product, Engineering, Data, and Go-to-Market teams to connect product performance with business results and advance AI-powered analytics capabilities.
Responsibilities
- Build and lead the product analytics function, establishing the strategy, KPI framework, instrumentation standards, and self-service analytics capabilities that drive data-informed product decisions
- Partner with Product leadership to influence roadmap and investment priorities, translating user behavior, adoption trends, workflow analytics, and customer feedback into actionable recommendations
- Own and optimize the product analytics ecosystem, leveraging Pendo and other analytics tools to design instrumentation, manage product telemetry, and deliver scalable insights across multiple products
- Develop self-service dashboards and reporting solutions that empower Product Managers and leaders to monitor adoption, measure outcomes, and make evidence-based decisions independently
- Embed measurement into the product development lifecycle, defining analytics and telemetry requirements for new features and releases to ensure success can be accurately tracked from launch
- Analyze product performance and identify growth opportunities, proactively surfacing adoption challenges, user friction points, and emerging trends while measuring customer value, engagement, and business impact
- Lead cross-functional analytics initiatives and team development, partnering with Engineering, Data, Go-to-Market, and Executive leaders to connect product outcomes to business results, advance AI-powered analytics capabilities, and build a high-performing analytics team over time
Skills
- 8+ years in product analytics (or 3+ years in product/product analytics and 5+ years in business intelligence or data science roles), with at least 5 years in a leadership capacity
- Track record building high-performing product analytics teams with demonstrable impact on company strategy
- Deep, hands-on expertise with Pendo. This is non-negotiable. You should be able to design tagging strategies, build guides, configure funnels, and architect Pendo at scale across multiple products
- Strong working knowledge of SQL and BigQuery. Proficiency in Tableau for visualization and storytelling. Familiarity with data prep tools like Alteryx is a plus
- You don't need to be a data engineer, but you need to speak the language well enough to write instrumentation specs, discuss event models and schemas, and partner with data platform teams on pipeline decisions
- Experience building self-serve analytics capabilities for product teams, not just producing reports on request
- A genuine orientation toward product strategy. You see analytics as an input to what we build, not just a measure of what we built
- B2B SaaS experience, ideally in a complex, multi-product environment
- You've built AI-powered analytics workflows, agents, or projects that moved past experimentation into real use and impact, and you're energized by the idea of pushing what's possible
- Experience building a product analytics function from scratch rather than inheriting one
- Comfort working alongside commercial and engineering analytics teams and translating product metrics into language those audiences care about
- Prior experience within a Product Operations function or embedded with a product organization
- Experience in insurance, financial services, or other vertical software (not required, but you'll ramp faster)
Benefits
- A culture that values who you are and recognizes that you aren’t just an employee; you are a teammate, and you matter.
- We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them.
- Medical, Dental, and Vision Coverage
- Holiday and Vacation Time
- Health & Wellness Days
- A Bonus Day for Your Birthday
- Depending on the role, team members may also be eligible to participate in additional compensation plans such as bonus and commission.
Company Overview
Company H1B Sponsorship