Note: The job is a remote job and is open to candidates in USA. Enavate provides ERP consulting, cloud services, and managed services focused on Microsoft business solutions. The Account Manager drives growth within existing accounts by developing client relationships, identifying expansion opportunities, managing renewals, and leading cross-sell and upsell sales processes. The role also supports client satisfaction, quarterly business reviews, proposals, negotiations, and coordination of internal stakeholders.
Responsibilities
- Client Satisfaction: Own increases in client satisfaction within designated market vertical among mid-market accounts, ensuring projects are delivered well and achieve intended results
- Ongoing Client Support: Stay abreast of client needs, anticipating any challenges and proactively proposing relevant offerings to ensure ongoing engagement
- Sales Attainment: Craft and implement an annuals sales strategy to drive increases in client spend. Lead the existing account sales process including conducting ongoing discovery, advocating for solutions and projects that fit client’s long-term roadmap, and closing deals
- Inform Go To Market Strategy: Capture key success factors, best practices, and challenges and relay back to Marketing, Product, and Delivery functions to improve Enavate’s overall approach
- Market Awareness: Stay informed on industry trends and evolving client needs within given vertical to improve engagement and satisfaction
- Client Service: Conduct credible and engaging quarterly business reviews (QBRs) with clients, including executive-level attendees, to track adoption, satisfaction, and long-term roadmaps
- Project Management: Leverage and improve upon best practices in QBRs, developing proposals, navigating client’s buying process, and coordinating internal resources & stakeholders across an often iterative sales process
Skills
- Up to 50%
- This role is available in multiple locations. Depending on your location, different work environments are supported: In-office in Tampa, FL and Fargo, ND, or Remote across the rest of the U.S
- Demonstrated success in account management with a focus on SaaS or partner sales through increases in total customer spend via cross-sell or upsell
- Deep understanding of ERP and CRM solutions
- With a solid grasp of the Microsoft ecosystem
- Ability to develop and execute strategic plans that drive results, with a focus on both client satisfaction and revenue growth
- Demonstrated persistence generating cross-sell and upsell opportunities to existing clients, identifying and owning all post-close sales opportunities
- Excellent interpersonal and communication skills, capable of building relationships with clients and stakeholders at all levels
- Experience managing mid-market ($25M - $500M in total revenue) businesses is preferred
- Preferably within the Professional Services or Manufacturing + Distribution verticals
Benefits
- Competitive health insurance, wellness programs, and mental health resources
- Flexible working hours and, where applicable, remote work options
- Access to training programs and workshops
- Reimbursement for certifications and courses
- Unlimited paid time off (PTO), covering vacation, sick leave, holidays, and personal days
- Team member recognition programs
Company Overview