Note: The job is a remote job and is open to candidates in USA. Greystar is a leading global real estate platform specializing in property management and investment services. The Director, Procurement Governance & Systems – Operations is responsible for overseeing the procurement governance infrastructure, ensuring efficient operations across sourcing and procurement functions while driving continuous improvement initiatives.
Responsibilities
- Own day-to-day administration of Upstream S2S functions — supplier compliance, bidding, and contract management — ensuring consistent, reliable operation across regions and business units
- Supplier Compliance: own operational execution of the Supplier Compliance Program, including maintenance and enhancement of the supporting SOP, the Supplier Performance Agreement (SPA), Ts&Cs and supplier-facing onboarding forms across the company
- Supplier Compliance: manage the supplier credentialing and monitoring ecosystem in partnership with NetVendor and related third-party risk platforms; lead compliance workstreams against regulatory deadlines and resolve non-conformance issues
- Supplier Compliance: support ongoing supplier ESG/emissions data collection (e.g., Scope 3) in partnership with related teams, ensuring methodology aligns with GHG (Greenhouse Gas) Protocol standards and platform capabilities
- Bidding: administer and continuously improve bid management processes and tools, ensuring bidding activity is consistently documented, auditable, and aligned to sourcing policy
- Contract Management: oversee contract lifecycle administration — repository management, key-term tracking, renewal/expiration monitoring, and compliance with contracting standards — partnering with Legal where needed
- Monitor Upstream process performance, proactively identifying inefficiencies or gaps and driving enhancements to improve speed, accuracy, and user experience
- Own day-to-day administration of Downstream S2S functions — procurement/purchasing, invoice processing, and payments — ensuring consistent, reliable operation across regions and business units
- Administer procurement/purchasing workflows and system configuration, ensuring policy compliance and a positive user experience
- Oversee invoice processing performance, partnering with Accounts Payable and Finance to resolve exceptions, reduce cycle time, and maintain accurate audit trails
- Monitor payment processing and controls in partnership with Treasury/Finance, ensuring accuracy, timeliness, and compliance with internal controls
- Monitor Downstream process performance and system health, proactively identifying inefficiencies, bottlenecks, or gaps and driving enhancements to improve speed, accuracy, and user experience
- Partner with technology and platform teams to scope, prioritize, and implement system configuration changes, automation opportunities, and process improvements as business needs evolve
- Maintain and evolve procurement governance policies, standards, and processes spanning both Upstream and Downstream functions, reinforcing the function's role as governance and oversight — distinct from transactional procurement
- Maintain current-state process documentation and training materials across the S2S lifecycle, ensuring they stay accurate as enhancements are introduced
- Manage tools and platform administration including the supplier management platform transition and ongoing enhancements
- Oversee related portfolio visibility tools, partnering with the OPO (Operations Processes and Optimization team) on SOP updates and cross-functional compliance
- Serve as a point of escalation for supplier and contract disputes, driving issues to resolution and documenting root cause and corrective actions
- Support headcount and resourcing analysis across the initiative portfolio, identifying capacity gaps and recommending resourcing or process solutions to the Senior Director
- Develop internal communications, training materials, and enablement content for governance programs, systems changes, and supplier-facing processes
- Own governance and administration of existing and future procurement programs — including the Diverse Supplier Program and other enterprise-wide procurement initiatives as they are introduced — ensuring each program is administered consistently, auditably, and in alignment with broader S2S governance standards
Skills
- 5–8 years of relevant experience in procurement, supplier risk/compliance, or enterprise governance program management
- Demonstrated experience administering and optimizing large-scale ERP/procurement systems spanning Source-to-Contract and Procure-to-Pay processes in a steady-state operating environment
- Working knowledge of supplier compliance, third-party risk management, and credentialing platforms
- Familiarity with bidding/sourcing processes and contract lifecycle management practices
- Experience operating across multiple regions/geographies with sensitivity to local regulatory and operational nuance
- Proven ability to manage multiple concurrent initiatives and shifting priorities in a fast-paced, matrixed enterprise environment
- Strong written and verbal communication skills, including experience preparing materials for senior leadership and steering committees
- Bachelor's degree in business, supply chain, finance, or related field, or equivalent professional experience
- Systems thinking — able to map policy-to-platform alignment and anticipate impacts across Upstream (Source-to-Contract) and Downstream (Procure-to-Pay) functions
- Strong cross-functional influence without direct authority; skilled at aligning ESS, Finance, Treasury, Legal, and regional teams around a shared roadmap
- Comfortable balancing steady-state operational rigor with a continuous-improvement mindset; able to translate operational feedback into a practical enhancement roadmap
- Detail-oriented program and supplier management skills, including SLA/metric design and non-conformance resolution
- Customer-service orientation toward internal stakeholders and suppliers, reinforcing governance as an enabler rather than a barrier
- Self-sufficient and resourceful; able to operate effectively amid resource constraints while maintaining program momentum
Benefits
- Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
- Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
- Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
- Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
- For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
- 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
- 401(k) with Company Match up to 6% of pay after 6 months of service.
- Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
- Employee Assistance Program.
- Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
- Charitable giving program and benefits.
- Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
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