Note: The job is a remote job and is open to candidates in USA. Lyra Health is a provider of evidence-based mental health care. The Director of Operations - Provider Performance will establish and execute a provider performance strategy across clinical service lines, leading initiatives involving clinical quality, access to care, data analytics, operational tools, and business results.
Responsibilities
- Strategic Vision & Roadmap Ownership: Define and execute a holistic provider performance vision, establishing standardized, scalable frameworks across all clinical service lines
- Team Leadership & Scale: Lead, mentor, and build a high-performing operations team. Set high-impact priorities and support professional development for direct reports
- Data Vision & Analytics Governance: Partner directly with the Data Analytics team to build a unified data vision. Establish centralized systems to measure, track, and predict provider availability, capacity, and performance across diverse employment models
- Systems & Tooling Execution: Oversee the development of operational tools, workflows, and cross-program dashboards that empower clinical managers to drive day-to-day performance and provide executive leadership with real-time visibility
- Strategic Cross-Functional Leadership: Serve as a core operational partner to senior leadership on strategic growth initiatives, with an immediate focus on optimizing provider availability, network utilization, and productivity across our Adult Outpatient Service Line
Skills
- 5+ years of direct, hands-on experience designing, scaling, or managing provider performance operations, clinical productivity frameworks, or provider network operations within a healthcare organization, health tech company, or large provider network
- 15+ years of experience in business operations, management consulting, healthcare operations, or high-growth health tech; experience scaling complex operations preferred
- 8+ years of direct people management experience, with a track record of scaling high-performing teams and building strong team cultures
- Deep understanding of clinical network operations and core provider metrics (e.g., panel management, utilization rates, clinical outcome tracking)
- Proven ability to scope analytical frameworks, synthesize complex data sets, and partner effectively with analytics teams to translate raw data into operational tools and dashboards
- Demonstrated experience building strategic roadmaps and aligning executive leadership, clinical leaders, and cross-functional teams around shared outcomes
- A self-starter who thrives in ambiguous environments, with a proven ability to turn complex, disparate processes into standardized, scalable systems
- Passionate about expanding access to high-quality, evidence-based mental health care
- Experience scaling complex operations
Benefits
- Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
- Lyra for Lyrians; coaching and therapy services
- Equity in the company through discretionary restricted stock units
- Competitive time off with pay policies including vacation, sick days, and company holidays
- Paid parental leave
- 401K with up to 3% matching
- Monthly tech allowance
- Well-being perks and activities, surprise swag, regular community celebration…and more!
Company Overview
Company H1B Sponsorship