Note: The job is a remote job and is open to candidates in USA. Lyra Health is a provider of evidence-based mental health care and technology solutions. The Director of Operations – Provider Performance will establish and execute a provider performance strategy across clinical service lines, leading teams at the intersection of clinical strategy, data analytics, and operational execution. The role will develop scalable data infrastructure, operational tools, dashboards, and strategic initiatives to improve provider performance, clinical quality, access to care, and business results.
Responsibilities
- **Strategic Vision & Roadmap Ownership:** Define and execute a holistic provider performance vision, establishing standardized, scalable frameworks across all clinical service lines
- **Team Leadership & Scale:** Lead, mentor, and build a high-performing operations team. Set high-impact priorities and support professional development for direct reports
- **Data Vision & Analytics Governance:** Partner directly with the Data Analytics team to build a unified data vision. Establish centralized systems to measure, track, and predict provider availability, capacity, and performance across diverse employment models
- **Systems & Tooling Execution:** Oversee the development of operational tools, workflows, and cross-program dashboards that empower clinical managers to drive day-to-day performance and provide executive leadership with real-time visibility
- **Strategic Cross-Functional Leadership:** Serve as a core operational partner to senior leadership on strategic growth initiatives, with an immediate focus on optimizing provider availability, network utilization, and productivity across our Adult Outpatient Service Line
Skills
- 5+ years of direct, hands-on experience designing, scaling, or managing provider performance operations, clinical productivity frameworks, or provider network operations within a healthcare organization, health tech company, or large provider network**.**
- 15+ years of experience in business operations, management consulting, healthcare operations, or high-growth health tech; experience scaling complex operations preferred
- 8+ years of direct people management experience, with a track record of scaling high-performing teams and building strong team cultures
- Deep understanding of clinical network operations and core provider metrics (e.g., panel management, utilization rates, clinical outcome tracking)
- Proven ability to scope analytical frameworks, synthesize complex data sets, and partner effectively with analytics teams to translate raw data into operational tools and dashboards
- Demonstrated experience building strategic roadmaps and aligning executive leadership, clinical leaders, and cross-functional teams around shared outcomes
- A self-starter who thrives in ambiguous environments, with a proven ability to turn complex, disparate processes into standardized, scalable systems
- Passionate about expanding access to high-quality, evidence-based mental health care
- Experience scaling complex operations preferred
Company Overview
Company H1B Sponsorship