Note: The job is a remote job and is open to candidates in USA. MMG Insurance is modernizing the technology backbone supporting its insurance platforms, digital experiences, and data. The Director of Platform Engineering will lead infrastructure, cloud, DevOps, reliability, and governed agentic AI capabilities across hybrid Microsoft Azure and on-premises environments, while managing a team and partnering with technology leaders on modernization and operations.
Responsibilities
- DevOps and delivery platforms: CI/CD, infrastructure as code, environment automation, deployment patterns, release tooling, and self-service paths from source control to production
- Cloud and infrastructure: Microsoft Azure foundations, on-prem compute and storage, virtualization, networking, identity, backup, recovery, and cost transparency
- Reliability and operations: monitoring, observability, incident response, disaster recovery, and eliminating recurring failures
- Governed agentic AI: approved model and tool access, secure agent execution, identity and permissions, cost controls, and human approval points for agent-assisted engineering, testing, incident response, and operations
- Team and vendors: coaching and developing your team, setting engineering standards, and holding infrastructure, cloud, and AI vendors accountable
- Build an authoritative DevOps and platform roadmap covering CI/CD, infrastructure as code, environment automation, and observability
- Stand up a governed agentic AI roadmap, from reference patterns and access controls through staged production adoption
- Fix the most significant environment, deployment, backup, and reliability problems affecting critical services
- Reduce manual, ticket-driven work and recurring infrastructure incidents
- Assess and strengthen the platform team's structure, skills, and documentation
- This position is responsible for leading MMG's platform engineering function, including cloud infrastructure, DevOps, automation, reliability, and technology operations across hybrid Azure and on-premises environments. The role requires providing strategic and day-to-day leadership to a team of engineers, collaborating with business and technology leaders, overseeing critical technology platforms and vendors, and participating in incident response, major releases, and modernization initiatives
Skills
- Has led a material DevOps improvement across infrastructure and software-delivery teams, including CI/CD, infrastructure as code, environment automation, observability, release engineering, developer self-service, and production operating models
- Can design and operate internal platform capabilities that increase team autonomy while preserving security, reliability, consistency, and accountability
- Can evaluate and implement governed agentic AI capabilities for technology operations and translate governance requirements into practical architecture, permissions, telemetry, evaluation, human oversight, and operating controls
- Has led and operated hybrid infrastructure spanning public cloud and on-premises environments, with strong practical knowledge of Microsoft Azure and Microsoft infrastructure technologies
- Can diagnose complex failures across cloud, network, compute, storage, identity, operating systems, delivery pipelines, application hosting, observability, vendor services, and recovery layers
- Can establish reliable shared services, release platforms, environments, monitoring, backup, restoration, failover, and disaster-recovery capabilities
- Can make sound technical and economic trade-offs involving reliability, security, cost, delivery speed, maintainability, standardization, and team autonomy
- Can lead a small technical team through coaching, prioritization, performance management, direct involvement, and clear accountability
- Can communicate platform risk, DevOps constraints, operational impacts, vendor dependencies, agentic AI controls, options, and investment needs to nontechnical leaders
- Can lead effectively through modernization, organizational change, constrained capacity, technical debt, and uncertainty
- The successful candidate must reside in Maine, Massachusetts, Georgia, Pennsylvania, New Hampshire, Virginia, Vermont, South Carolina, Florida, Texas and Missouri to be considered for this opportunity
Benefits
- This is a remote role
Company Overview