Note: The job is a remote job and is open to candidates in USA. H&R Block is building a modern Marketing Operations function to support integrated campaigns and efficient execution across its marketing organization. The Director, Marketing Program Management & Operations will lead major cross-functional initiatives, govern intake and prioritization processes, manage campaign workflows and calendars, and develop marketing operations talent.
Responsibilities
- Lead program management for large, cross‑functional marketing initiatives and integrated campaigns, ensuring clear plans, milestones, and dependencies
- Ensure campaigns and initiatives launch on time by driving execution discipline and proactive issue resolution
- Own marketing intake and request management processes, providing visibility into demand, prioritization, and work in progress
- Partner with marketing leaders to define and govern work prioritization aligned to strategic priorities and capacity
- Maintain and manage the master marketing campaign calendar, coordinating launches across teams, channels, and business units
- Oversee marketing work management tools and operational processes that support planning, execution, and tracking
- Develop and maintain standardized process documentation and operating playbooks
- Identify and implement workflow automation and continuous improvement opportunities to improve speed and efficiency
- Partner closely with Marketing, Product, Technology, Analytics, and Finance teams to enable integrated execution
- Lead, coach, and develop program management and operations talent
Skills
- Bachelor's degree or equivalent experience
- 10+ years of experience in marketing operations, program management, or large‑scale project management
- Proven experience leading complex, cross‑functional initiatives with multiple stakeholders and dependencies
- Strong understanding of intake management, workflow design, and prioritization processes
- Experience working with marketing work management or workflow tools
- Strong communication and stakeholder management skills, with the ability to influence without direct authority
- Experience leading teams or managing experienced individual contributors
- Experience in a centralized Marketing Operations or PMO‑style function
- Experience supporting multi‑business‑unit or matrixed organizations
- Change leadership experience driving new processes, tools, or ways of working
Benefits
- Remote work
- Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.
- Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage.
- H&R Block Retirement Savings Plan (401(k) Plan)
- Employee Assistance Program
- (Virtual) fitness center programs
- Associate discount program
- Business Travel Accident Insurance
- Associate Tax Prep benefit
Company Overview