Note: The job is a remote job and is open to candidates in USA. Going is hiring a Director, Lifecycle Marketing to own the member lifecycle strategy and performance across email, push, in-app, and web. The role leads the lifecycle team, manages the Braze CRM and program roadmap, and partners with Product, Engineering, and Data & Insights to improve member experience and business results.
Responsibilities
- Develop a deep understanding of Going's Braze integration, lifecycle program, and marketing tech stack, identifying the highest-impact opportunities to improve member experience and business results
- Take ownership of the lifecycle calendar and campaign workflows, establishing clear intake, prioritization, QA, and conflict-free scheduling
- Build a consolidated view of lifecycle performance and establish a reporting cadence with leadership
- Get to know your team — their goals, strengths, and development areas — and establish your management rhythm (1:1s, rituals, priorities)
- Publish a prioritized lifecycle roadmap and experimentation plan
- Own the strategy, enhancement, and execution of the full lifecycle program. Including scaling personalized, omni-channel communications across email, push, in-app, and web that support the Going mobile app, website, and new-to-market product value
- Own performance and reporting end-to-end (onboarding through winback), continually improving key metrics like activation, adoption, engagement, retention, and LTV, and owning the dashboards that track and socialize results
- Apply AI to all relevant automated journeys to increase program performance and team efficiency
- Translate business goals into delivery requirements — data, segmentation, targeting logic, and dynamic content — partnering closely with Data, Product, and Engineering teams on technical projects
- Hire, mentor, and develop a high-performing lifecycle team that approaches problem-solving with a member-first mindset and a strong testing culture
Skills
- 8+ years in lifecycle/CRM/retention marketing for B2C brands (ideally a consumer app or subscription business), with 3+ years leading and developing people
- Proven ownership of an end-to-end lifecycle program across multiple channels (email, push, in-app, web), including calendar ownership and program governance
- Deep, hands-on expertise in Braze (or a comparable enterprise CRM) — Canvas, segmentation, behavioral triggers, and personalization/Liquid logic
- Strong analytical skills: cohort analysis, LTV modeling, A/B testing, and retention/funnel reporting. Comfortable building and socializing dashboards. SQL experience or willingness to learn
- Hands-on experience applying AI to lifecycle marketing — e.g., AI-driven personalization, send-time optimization, predictive segmentation, dynamic content, and automation — with the judgment to evaluate AI outputs against brand and quality standards and awareness of data privacy/governance
- Track record of partnering with Data, Product, and Engineering to ship technical projects; able to translate fluently between technical and non-technical stakeholders
- A strong copywriter who can write clear, on-brand, high-converting copy across email, push, in-app, and web. You're not a designer, but you write well, give sharp and constructive creative critique, and raise the quality bar across the team
- Proven campaign development chops — you can take a campaign from concept and brief through messaging, creative direction, and execution, and you partner effectively with designers (strong briefs, balancing brand voice with performance)
- Outstanding project management and organization; a self-starter who balances multiple priorities and follows through
- Goal-oriented, with a track record of setting and achieving long-term performance metrics. Thrives in a fast-paced startup environment, wearing multiple hats and working on a breadth of projects
- You're legally authorized to work in the United States
- Experience at a consumer subscription or membership business; experience scaling lifecycle for a mobile app
- Experience building toward an AI-native or highly automated lifecycle system
- Familiarity with CDPs, deliverability, and the broader lifecycle/orchestration tech stack
Benefits
- Equity
- 100% remote work environment
- Annual team retreats, with past destinations including Scottsdale, Washington D.C., Vancouver, and Mexico City
- Open vacation policy, with a 15-day minimum
- Comprehensive health, vision, dental, and life insurance
- 401(k) with a 5% match
- $750/quarter remote work, wellness, and wisdom stipend
- Up to 12 weeks of paid family leave
- Meetup stipend when you cross paths with a co-worker
- Continuing education & development reimbursement
Company Overview