Note: The job is a remote job and is open to candidates in USA. OpenLoop provides telehealth support solutions that enable scalable virtual care delivery. The Director, Implementation Project Management will build and operate the implementation PMO, manage the portfolio of customer launches, lead strategic implementations, and develop a team of Technical Project Managers. The role will also coordinate cross-functional readiness, resource capacity, reporting, and delivery improvements.
Responsibilities
- Build OpenLoop’s implementation PMO from the ground up: tiered playbooks, stage gates, templates, risk and change controls, escalation paths and closure standards that teams actually use
- Run the implementation portfolio across every active customer launch, including status, sequencing, dependencies, committed dates and project manager assignments
- Identify schedule and capacity conflicts early, then bring leadership a clear recommendation on staffing, sequencing or trade-offs
- Select and launch the project management platform, designing workflows that make delivery easier so the system earns adoption and becomes the source of truth
- Build clear customer, operating and executive reporting that shows whether implementations are on track and where the business is exposed
- Personally lead project management for OpenLoop’s largest strategic implementations, owning the integrated plan, critical path, scope, governance and difficult customer conversations
- Hire and develop four Technical Project Managers who can run complex accounts with strong client presence, scope discipline and independent judgment
- Orchestrate readiness across Sales, Solutions Engineering, Technical Implementation and customers, from pre-signature requirements through UAT, sign-off and handoff, while Technical Implementation owns technical QA
- Partner with the Director of Technical Implementation to match portfolio demand with engineering capacity and make joint staffing and sequencing decisions
- Define the implementation scorecard and use it to improve time to go-live, milestone attainment, schedule predictability, scope control and project manager capacity
- Other duties as assigned
Skills
- • Bachelor's degree or equivalent experience
- • 8+ years in program or project management, implementation or delivery in B2B software or services, including 3+ years managing project managers
- • Demonstrated experience designing and rolling out a PMO or delivery framework where implementations carried real technical dependencies, with evidence the framework was still in use six months later
- • Experience owning portfolio-level resource assignment and defending capacity and sequencing trade-offs to leadership
- • Experience leading a project management tool selection and implementation, including migrating in-flight work and driving adoption
- • Technical project management fluency: integrations and APIs, SSO and identity, environments, data flows, UAT and QA coordination
- • Client-facing experience at the executive level, including chairing steering committees and delivering unwelcome messages clearly
- • Experience hiring, developing and performance-managing project managers
- • Healthcare, digital health, virtual care or another regulated-industry background
- • Experience coordinating clinical, pharmacy, lab, credentialing, licensing or multi-state operational dependencies
- • Experience in a professional-services or client-delivery environment with clear separation between project managers and technical implementers
- • Experience building or operating tiered delivery models
- • PMP, PgMP or equivalent training; evidence of delivery judgment matters more than certification
Benefits
- For salaried positions, eligibility for Medical, Dental, and Vision plans
- For salaried positions, eligibility for Flexible Spending/Health Savings Accounts
- For salaried positions, eligibility for Flexible PTO
- For salaried positions, eligibility for a 401(k) plus company match
- For salaried positions, eligibility for Life Insurance
- For salaried positions, eligibility for Pet insurance
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