Note: The job is a remote job and is open to candidates in USA. Eli Lilly and Company is a pharmaceutical company dedicated to discovering and delivering life-changing medicines and improving health outcomes worldwide. The Director of Identity Operations Service will lead the strategic direction, technology roadmap, and US operations team responsible for the company’s 24/7 identity platforms and services, while supporting major incident management, compliance, and continuous operational improvement.
Responsibilities
- Directly lead and develop the US-based Identity Operations team, including hiring, coaching, career development, and performance management
- Partner with the Associate Director of Identity Operations to ensure the US team operates as part of an aligned global operations organization
- Foster a culture focused on security, innovation, automation, continuous learning, and operational rigor
- Identify critical skill gaps on the US team and develop strategies to attract, retain, and upskill talent
- Cultivate a diverse and inclusive team that fosters different perspectives and backgrounds
- Own the strategic vision and multi-year roadmap for Identity Operations helping to drive processes and technology to meet business and security needs
- Establish and maintain the framework for operational tooling and architecture
- Define technology strategy for the Operations toolset (monitoring, alerting, patching, automation, and orchestration platforms), including lifecycle management, vulnerability management, and vendor strategy for tools supporting Operations
- Champion the adoption of automation, agentic AI, and CI/CD practices within Operations to reduce manual toil and drive continuous operational improvement
- Propose design improvements to organizational change and problem management processes ensuring rigor and continuous improvement across the operations organization
- Influence and provide support for mechanisms to translate incident and problem trends into strategic backlog items and long-term process or technology improvements
- Serve as a senior escalation point in support of the Associate Director of Identity Operations for identity service incidents
- Provide decision making support during high priority incidents and executive level communication
- Partner on post-incident reviews, with a focus on identifying systemic gaps in operations processes, tooling, and governance, and driving those takeaways into the strategic roadmap
- Partner with the Identity Service leads, Architects, and other Cybersecurity leaders to ensure Operations strategy align with the broader identity services strategy
- Represent Operations strategy and priorities in cross-functional and leadership forums
- Engage with vendors on strategic partnerships supporting Operations platforms and tooling
- Ensure Operations governance processes and controls support compliance with regulatory and industry requirements
- Own coordination of audit response for the Operations governance domain, partnering with the Associate Director of Identity Operations on execution
Skills
- Bachelor's degree in Computer Science, Cybersecurity, Engineering, or a related technical field
- At least 8 years of demonstrated ability in Identity and Access Management
- At least 8 years of demonstrated ability in an enterprise IT operational support organization
- 5+ years of people management experience leading technical teams, ideally in a 24/7 operations environment
- 3+ years of demonstrated ability defining and driving operations governance, technology strategy, and roadmap planning
- Strong knowledge of Identity and Access Management capabilities and technologies (e.g., SailPoint, CyberArk, Microsoft Entra ID, Okta, PKI)
- Proven ability to lead high-performing teams within a global, distributed organization
- Strong eye for business combined with technical depth to influence and drive outcomes
- Excellent collaborator management, communication, and leadership skills
- Remote with travel to Indianapolis -10-25%
- Local candidates will work a flexible hybrid work model, with three days onsite and two days working remotely each week, supporting both collaboration and work‑life balance
- Experience with IT service management (ITIL); ITIL certification preferred
- Relevant certifications such as CISSP, CISM, or equivalent preferred
Benefits
- Company bonus (depending, in part, on company and individual performance)
- Eligibility to participate in a company-sponsored 401(k)
- Pension
- Vacation benefits
- Eligibility for medical, dental, vision and prescription drug benefits
- Flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts)
- Life insurance and death benefits
- Certain time off and leave of absence benefits
- Well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities)
- Remote work with travel to Indianapolis -10-25%
- A flexible hybrid work model, with three days onsite and two days working remotely each week
- Employee resource groups (ERGs) offer strong support networks for their members and are open to all employees.
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