Note: The job is a remote job and is open to candidates in USA. Jersey Mike’s Subs is a fast-casual sub sandwich franchise focused on quality, community, and growth across its nationwide restaurant system. The Director, Growth Strategy will own delivery and catering growth channels, developing strategies and business cases and leading cross-functional execution to measurable commercial results. The role will also support strategic projects, planning, and senior leadership initiatives.
Responsibilities
- Own the delivery channel: grow 1st-party delivery mix and strengthen channel economics across 1st- and 3rd-party
- Drive the 1st-party (white-label) experience and roadmap (UX, ordering friction, and conversion) in partnership with Technology and Marketing
- Manage 3rd-party marketplace relationships and strategy: commercial performance, franchise owner economics, and promotional initiatives (with Marketing)
- Own channel economics reporting with Finance: commissions, incrementality, and profitability by channel
- Own the catering channel end to end: current-state review of offering, process, and store / customer experience; channel strategy (offering, operating model, targets); and phased growth rollout across the system
- Set and manage channel baselines, participation targets, and sales goals in partnership with Finance
- Lead field activation with franchisees and Ops to drive adoption, building the business case for system-wide adoption
- Evaluate and develop future channel expansion opportunities as the portfolio matures
- Flex to support high-priority initiatives across the growth portfolio — digital, menu innovation commercialization, and ad-hoc projects for the senior leadership team
- Build board- and SLT-ready analyses, business cases, and recommendations; contribute to annual strategic planning
Skills
- 8+ years in strategy and commercial roles: management consulting, corporate strategy, growth / category management, or general management
- Demonstrated end-to-end ownership of a commercial strategy from analysis and business case through execution to measurable results
- Strong analytical and financial modeling skills; fluency in unit economics and channel P&L thinking
- Proven cross-functional leadership without direct authority; able to mobilize Marketing, Operations, Technology, Finance, and Supply Chain around a shared plan
- Strategic thinking paired with a bias for execution. Comfortable moving between the boardroom and the field
- Willingness to travel and spend time in restaurants and franchisee markets, as needed
- Experience in franchise, multi-unit restaurant, or retail food environments
- Digital ordering / delivery channel experience: channel economics, marketplace partnerships, or off-premise growth in a multi-unit setting
- Field marketing activation experience, driving local adoption of programs through operators or franchisees
Company Overview