Note: The job is a remote job and is open to candidates in USA. Covenant House International is a nonprofit organization dedicated to ending homelessness among youth and young families. They are seeking a Director of Fundraising Analytics to lead analytical projects that inform fundraising strategies and decision-making, while also collaborating with internal stakeholders to ensure effective data use.
Responsibilities
- Lead complex analytical projects from problem definition through recommendation, including donor retention, acquisition performance, channel effectiveness, and cross-channel insights
- Independently structure ambiguous questions into clear analytical approaches and hypotheses
- Develop insights and recommendations that directly inform fundraising strategy and decision-making
- Apply analytical thinking across both transaction-based and relationship-based fundraising models, adapting approaches as needed
- Independently own analytical workstreams end-to-end, including problem definition, analysis, and recommendation
- Partner with the AVP on the most complex and high-priority analytical questions
- Collaborate with internal stakeholders to understand business needs and translate them into analytical approaches
- Develop clear, structured written outputs, including whitepapers, executive briefs, and strategic memos
- Present findings in a way that supports decision-making, including outlining key insights, implications, and recommended actions
- Communicate effectively with both technical and non-technical stakeholders
- Independently explore both curated datasets and raw data sources to determine what data is available, what it represents, and how it can be used
- Assess data quality, completeness, and limitations, and apply judgment in determining fitness for use
- Transform and prepare data for analysis as needed, including joining datasets, creating derived metrics, and applying appropriate logic
- Clearly communicate data limitations, assumptions, and tradeoffs in analytical work
- Partner with stakeholders and Data Services team members to validate assumptions and align with established data definitions
- Synthesize performance across fundraising channels including direct response (e.g., direct mail, digital, SMS, DRTV) and other fundraising areas such as major giving, peer-to-peer, and planned giving
- Identify patterns, interactions, and tradeoffs across donor segments and programs
- Translate performance into organization-wide learnings that inform strategy
- Define what should be measured and how data should be presented to support decision-making
- Partner with colleagues to shape dashboards, reports, and KPI views
- Build or refine reports and dashboards when needed, particularly for exploratory analysis or time-sensitive requests
- Ensure reporting outputs accurately reflect underlying data and analytical conclusions
- Support fundraising and CRM users in understanding and effectively using reports and data outputs
- Provide guidance on how to interpret data, apply metrics, and use reporting to inform decisions
- Help identify gaps or inconsistencies in how data is being used across teams
- Collaborate to improve reporting structures based on user needs and analytical insights
- Develop repeatable analytical approaches and frameworks to improve consistency and efficiency
- Provide guidance and review of junior analysts as the team grows; may assume formal management responsibilities over time
Skills
- Strong ability to independently structure and lead complex analytical work, even when initial direction is limited or ambiguous
- Demonstrated experience working across both curated and raw data, including the ability to explore, assess, and prepare datasets for analysis
- Proficiency in SQL and/or similar tools for data extraction and manipulation
- Ability to synthesize insights across multiple data sources and channels
- Strong written and verbal communication skills, including the ability to produce clear, structured analytical narratives for decision-making
- Ability to translate complex data into actionable recommendations for both technical and non-technical audiences
- Comfort operating in a fast-paced, evolving environment with competing priorities
- Strong problem-solving skills and attention to detail
- Ability to balance independent ownership with collaborative partnership
- 5+ years of experience in analytics roles within nonprofit or marketing environments
- Bachelor's degree in Marketing, Marketing Analytics, Data Science, or a related field
- Experience in nonprofit fundraising
- Familiarity with donor behavior, segmentation, retention, and acquisition strategies
- Experience with visualization tools, Power BI preferred, including the ability to build or modify reports
- Experience working with or interpreting outputs from financial models or forecasting tools
- Familiarity working with large, complex datasets
- Experience mentoring or guiding junior analysts
Benefits
- Fully Remote
- Ability to travel once per year to New York City in October for our annual in-person traditions.
- Outside of our annual traditions, this position is remote. While occasional travel for meetings may be requested, such instances have historically been infrequent.
- If you have a disability or medical condition and need a reasonable accommodation, such as an ASL interpreter or a different interview format, or if you have physical accessibility needs, let us know. Contact us at 1-929-502-2521, Monday through Friday, 9 a.m. to 5 p.m., Eastern Time or email us at chipeopleandculture@covenanthouse.org.
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