Note: The job is a remote job and is open to candidates in USA. Reserv is an insurtech focused on applying AI and automation to improve insurance claims operations. The Director, Financial Operations will lead the loss fund financial operations function across U.S. and Lloyd's markets, overseeing controls, governance, banking, regulatory compliance, reconciliations, and technology strategy. The role will manage leaders and serve as the senior financial approver and escalation point for client funds and disputes.
Responsibilities
- Own the loss fund financial operations function across the U.S. and Lloyd's markets, covering multi-line, all LOBs, and $1B+ AUM
- Lead two pillars: directly manage the Manager who runs Fund Operations & Reconciliation, and lead the Risk & Compliance Governance pillar
- Set the operating model, staffing plan, and performance standards for the growing function
- Act as the primary financial escalation point for client disputes
- Design, document, and maintain the internal controls framework, including dual authorization policy, the segregation-of-duties (SOD) matrix, the monthly sign-off protocol, and the regulatory filing calendar
- Set and enforce authorization thresholds, and serve as a required approver on routine and large or unusual fund movements
- Own the monthly consolidated reconciliation package and sign off on it by the defined deadline, ensuring exceptions are escalated immediately rather than held to month-end
- Own & govern all loss fund banking and partner relationships
- Maintain oversight of liquidity and funding adequacy across all client programs
- Oversee U.S. trust account management and Lloyd's Premium Trust Fund (PTF) compliance
- Own escheatment/unclaimed property obligations and 1099/W-9 vendor tax compliance through the Governance pillar
- Ensure audit readiness and serve as the senior point of accountability for internal and external audits
- Ensure compliance with state DOI regulations across all U.S. jurisdictions and with Lloyd's/FCA requirements, including trust deeds, reporting obligations, and bordereaux
- Own all technology recommendations for the function
- Partner with Engineering & Product to build better internal & external client facing products to enhance user-experience
- Collaborate with Data to enhance team reconciliation and reporting efficiency and to scale the function as the customer and program count grow
Skills
- Candidates must reside in an eligible U.S. state throughout employment
- We are unable to hire candidates residing in ****California, Alaska, Hawaii, U.S. territories, or outside the United States.****
- * A leader of leaders who builds, coaches, and holds accountable a team that includes managers and senior analysts, not just individual contributors
- * Fluent in both treasury/finance and claims operations, and able to translate between them
- * Deeply versed in financial controls: segregation of duties, dual authorization, sign-off protocols, and audit readiness
- * Comfortable owning banking and payment-partner relationships and acting as the financial decision-maker for the function
- * Calm under regulatory and client pressure, and ready to be the escalation point when money is in question
- * A strong communicator who can move between a claim specific nuance and high-level customer or oversight narratives
- * Energized by ambiguity and scale. You want to design the structure, not inherit a finished one
- * 8+ years in financial operations, treasury, or loss fund management, preferably within a TPA, carrier, or insurtech
- * 3+ years leading leaders (managing managers or senior team leads), ideally across multiple time zones / continents
- * Demonstrated ownership of a financial controls environment, including segregation of duties, authorization frameworks, reconciliation sign-off, and audit support
- * Deep knowledge of loss fund mechanics, including U.S. trust accounts and Lloyd's Premium Trust Fund / delegated authority structures
- * Strong command of GAAP accounting practices, U.S. state DOI regulations related to loss funds, and the UK Financial Conduct Authority framework
- * Experience owning banking relationships and managing wire/EFT and payment-partner operations
- * Proven ability to operate as a credible financial counterpart to senior leadership, product/engineering and data counterparts within an organization
- * Exceptional communication skills, with the ability to convey complex financial and control information clearly to non-financial and executive stakeholders
- * Advanced skills in Excel and business intelligence tools such as Looker or Tableau (SQL), plus experience with enterprise tooling such as the Microsoft 365 Suite
- Experience with claims management systems, particularly Snapsheet, is a plus (but not mandatory)
Benefits
- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
- Generous family leave policy after 8 months of continuous work
- Work from anywhere to facilitate your work life balance
- Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
Company Overview