Note: The job is a remote job and is open to candidates in USA. USAA is a financial services organization dedicated to helping military members and their families achieve financial security. The Director, Digital/Technical Product Management – Digital Commerce will lead P&C digital product management and commerce strategy, overseeing teams and product portfolios while driving digital acquisition, customer experience, conversion, and business growth through data, technology, innovation, and cross-functional collaboration.
Responsibilities
- Attracts, selects, and develops a Digital / Technology Product Management team in the attainment of product and experience goals and objectives
- Manages day to day activities of the P&C Digital / Technology product management team or and actively manages resources to ensure optimal efficiency and effective delivery
- Responsible for P&C end-to-end technology and digital product management activities for a product portfolio, or product line or group, or a major market segment or ''''vertical'''' market
- Sets new Digital / Technology product strategies and leads team to define product strategy for a P&C product portfolio and oversees the development, analysis, and alignment of product strategy and roadmaps
- Applies product management expertise in state-of-the-art digital and technology domains
- Improves the P&C business outcomes of the team by injecting strategic and innovative thinking in digital and technology product and service solutions
- Guides teams in implementing data-driven methodologies across multiple channels, including emerging technology and mobility, to optimize end user experiences to drive KPI/KRIs
- Guides team in developing best-in-class practices, tools, and processes to collect data, member feedback, derive insights, and inform product decisions
- Leads team to effectively manage ambiguity, and influence others to drive clarity, solutions, and execution plan among team and stakeholders
- Collaborates with and influences senior leaders, Digital or Technology product managers, developers, vendors, designers and other stakeholders to ensure successful product strategies and product/ feature launches
Skills
- Bachelor's degree; OR 4 years of relevant education and/or experience
- 8 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an Advanced degree and 6 years of Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing
- 3 years of direct team leadership
- Demonstrated ability to think strategically, communicate effectively, and leverage and influence leadership and cross-functional teams to develop and execute product strategy
- Solid business acumen combined with strong technical and customer experience foundations
- Knowledge of Technology/Digital products and/or emerging technology platforms, applications, data analysis and research techniques, and standards
- Demonstrated ability to work in an Agile, Lean Product Development and Lean Portfolio Management environment
- Knowledge of digital and technology strategy and delivery as it relates to Experience Design concepts and Human Centered Design concepts, roadmap development, journey mapping, competitive analysis and research, and situation analysis methods
- Ability to excel in a dynamic environment with shifting priorities and a high degree of independence
- Proven experience leading digital commerce, digital acquisition, or customer conversion initiatives for consumer-facing digital experiences
- Demonstrated success improving digital conversion, revenue, customer acquisition, or engagement through product and experience optimization
- Deep understanding of digital sales funnels, customer journey optimization, and conversion rate optimization (CRO)
- Demonstrated ability to translate customer needs, analytics, and business priorities into scalable product capabilities
- Significant experience partnering with UX, UI, content strategy, and research teams
- Experience leading customer journey mapping and service design initiatives across digital and assisted channels
- Strong understanding of modern web platforms, digital architecture, APIs, and customer-facing technologies
- Experience defining product KPIs and using data to prioritize investments and measure success
- Interest and experience in AI-enabled customer experiences, conversational interfaces, personalization, recommendation engines, and emerging agentic AI capabilities
- Excellent executive communication and storytelling skills
- Strong strategic thinking balanced with a bias toward execution and delivering measurable business outcomes
- Exceptional ability to influence Marketing, Product, Technology, Design, Analytics, and Operations without direct authority
- Military experience gained through military service or gained as a military spouse / domestic partner
- USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.)
- Experience leading digital commerce or digital product organizations within insurance, financial services, retail, travel, telecommunications, healthcare, or other large-scale consumer digital businesses is highly preferred
Benefits
- Remote eligible in the continental U.S.
- USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program with paid holidays plus 16 paid volunteer hours
- Various wellness programs
- Career path planning
- Continuing education assists employees with their professional goals
- Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
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