Note: The job is a remote job and is open to candidates in USA. UKG is a leading Workforce Operating Platform that focuses on enhancing workforce understanding. The Director, Corporate Communications - Operations will build and manage the operating system for the Corporate Communications function, ensuring high-impact communication and strategic alignment across the organization.
Responsibilities
- Lead the development and evolution of the Corporate Communications annual strategy, ensuring objectives and KPIs are aligned to company priorities
- Own the program management of high-impact, large-scale communications initiatives, including global campaigns, product launches, and major company events
- Drive strong cross-functional alignment across Product, Marketing, HR, and Global Business Operations from intake through execution
- Define and manage the Corporate Communications resourcing model, balancing internal headcount, agency support, and vendor partnerships
- Establish and continuously optimize planning, intake, and prioritization processes to ensure focus on the highest-impact initiatives
- Serve as the primary prioritization lead, aligning team capacity and execution to enterprise priorities
- Develop and maintain a Communications scorecard to track performance, measure impact, and inform decision-making
- Translate complex data into clear, actionable insights for the CCO and executive leadership team
- Own the Communications analytics and insights capability, including reporting infrastructure, data modeling, and performance analysis
- Own the Communications technology roadmap, advancing the function from manual and siloed workflows to a more integrated and scalable infrastructure
- Implement standardized workflows and tools that improve efficiency, visibility, and execution across the function
- Drive adoption of AI-enabled solutions to streamline processes and enhance team productivity
- Act as the central intake point for communications requests, ensuring alignment to strategic priorities and effective use of team capacity
- Develop and manage a communications calendar and operating rhythm to track and report on major initiatives and milestones
- Partner closely with the CCO and Executive Assistant to align leadership priorities, time allocation, and team execution
Skills
- 5+ years of professional experience as a Director or Sr. Manager in strategy & operations inside of a corporate communications team
- Background working within a technology organization, SAAS preferred
- Proven experience leading complex, cross-functional programs, operating models, or large-scale communications initiatives while influencing senior stakeholders
- Strong analytical capabilities and experience translating data into actionable, executive-level insights
- Experience designing and implementing operating processes, workflows, and team cadences
- Ability to manage multiple high-priority initiatives in a fast-paced, global environment
- Experience supporting executive leadership, including C-level stakeholders
- Experience with communications or marketing technology platforms and workflow automation
- Familiarity with AI-enabled tools and process transformation initiatives
- Demonstrates UKG values of Own, Align, Deliver
- Brings strong business judgment, prioritization discipline, and operational rigor
- Builds trust and influences effectively across functions without direct authority
- Thrives in ambiguity and brings structure to complex, evolving business needs
Benefits
- Employees may be eligible to participate in a performance-based bonus plan
- Receive restricted stock unit awards as part of total compensation
- Benefits you can count on
- Flexibility that’s real
Company Overview