Note: The job is a remote job and is open to candidates in USA. Dendreon is a biotechnology company focused on personalized immunotherapy for cancer treatment. The Director, Commercial Operations will lead the commercial infrastructure, processes, analytics, and technology that support sales, marketing, market access, patient operations, forecasting, and field execution. The role also drives cross-functional alignment, compliance, governance, and data-driven commercial effectiveness.
Responsibilities
- Lead day-to-day commercial operations supporting Sales, Marketing, Market Access, and Patient Operations
- Develop and maintain operational processes that improve execution efficiency and organizational effectiveness
- Support annual commercial planning, organizational design, and field deployment strategies
- Establish operating rhythms and performance management processes that drive accountability and execution
- Manage territory alignment, customer targeting, roster management, and field deployment strategies
- Oversee incentive compensation administration, sales crediting, goal setting, and performance reporting
- Ensure field teams have the tools, processes, and insights necessary for successful customer engagement
- Partner with field leadership to identify performance trends and improvement opportunities
- Lead development of commercial dashboards, scorecards, KPIs, and executive reporting
- Deliver actionable insights related to sales performance, customer engagement, referral activity, patient journey metrics, and market dynamics
- Partner with Finance and Commercial Leadership to support forecasting and performance evaluation
- Translate data into strategic recommendations for senior leadership
- Serve as business owner for CRM and commercial technology platforms
- Drive adoption and optimization of customer engagement tools
- Partner with IT and vendors to implement system enhancements and process improvements
- Ensure data integrity, governance, and compliance across commercial systems
- Support short and long-range commercial planning processes
- Partner with Finance and commercial leaders on budgeting, forecasting, and resource allocation
- Develop business cases and ROI analyses for commercial investments and initiatives
- Monitor initiative progress and measure business impact
- Collaborate closely with Sales, Marketing, Medical Affairs, Market Access, Patient Operations, Finance, IT, Legal, and Compliance
- Support commercial launches, strategic initiatives, process improvement projects, and organizational change efforts
- Facilitate cross-functional alignment and problem-solving across customer-facing functions
- Ensure commercial operations activities adhere to healthcare compliance, legal, and regulatory requirements
- Maintain audit-ready processes and documentation
- Support governance related to data management, reporting, territory alignment, and incentive compensation
Skills
- Bachelor's degree in Business, Finance, Life Sciences, Analytics, or related field
- 8+ years of pharmaceutical, biotechnology, healthcare, or commercial operations experience
- 3+ years of people leadership experience
- Experience supporting oncology, specialty pharmaceutical, buy-and-bill, or complex provider-based sales models
- Demonstrated expertise in sales operations, analytics, CRM systems, and commercial performance reporting
- Strong understanding of forecasting, territory design, incentive compensation, and field execution
- MBA or advanced degree
- Experience with oncology products and provider-focused commercial models
- Experience leading CRM platforms such as Salesforce
- Experience supporting Market Access, Patient Services, or Commercial Excellence organizations
Company Overview
Company H1B Sponsorship