Note: The job is a remote job and is open to candidates in USA. Trillium Health Resources is a Tailored Plan and Managed Care Organization serving individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/developmental disabilities across North Carolina. The Director, Clinical Operations - LTSS leads clinical operations teams and programs, provides strategic and clinical oversight, and ensures effective delivery of integrated care. The role also drives program performance, regulatory compliance, clinical quality, and member outcomes.
Responsibilities
- Lead multiple clinical operations teams and/or functions, providing strategic direction, clinical oversight, and operational management
- Develop, implement, and evaluate clinical programs, policies, and procedures to support high-quality, integrated care delivery
- Direct staff including managers and supervisors, ensuring accountability for team performance, clinical quality, and operational outcomes
- Oversee clinical operations including care management, coordination, and utilization practices to ensure appropriate level of care and service delivery
- Monitor and evaluate program performance against clinical outcomes, accreditation requirements, and regulatory standards
Skills
- Bachelor's degree in a health or human services field and three (3) years of progressive experience in care management, case management, or care coordination with MH/SU/DD populations, including experience in program development and/or program management
- Active North Carolina licensure as one of the following:
- Licensed Clinical Social Worker (LCSW)
- Licensed Clinical Mental Health Counselor (LCMHC)
- Licensed Psychological Associate (LPA)
- Licensed Marriage and Family Therapist (LMFT)
- Licensed Clinical Addictions Specialist (LCAS)
- Registered Nurse (RN)
- Must have a valid driver's license
- Must reside within North Carolina
- Must be able to travel within catchment as required
- Master's degree in Social Work, Psychology, Nursing, Public Administration, Healthcare Administration, or related field
- Experience with the Long Term Service and Support services (LTSS) and Home and Community-Based Services (HCBS)
Benefits
- Flexible work schedules available for some positions with management approval.
- Work-from-home options available for most positions.
- Health Insurance with no premium for employee coverage.
- Flexible Spending Accounts.
- 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year.
- NC Local Government Retirement Pension (defined-benefit plan).
- 401k with 5% employer match and immediate vesting.
- Public Service Loan Forgiveness (PSLF) qualifying employer.
- Quarterly stipend for remote work supplies.
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