Note: The job is a remote job and is open to candidates in USA. Lifeforce is hiring a Director, Clinical Operations to lead the people, processes, systems, and data supporting its national proactive care delivery model. The role oversees clinician capacity and scheduling, licensing and onboarding, quality assurance, SOPs, reporting, and four growing teams.
Responsibilities
- Own clinician capacity planning against member demand, state by state. Know where we'll be short a quarter before it happens
- Own clinician scheduling, including how appointments are assigned across telehealth, nurse services, and our centers, and how continuity of care is protected as the network grows. Work with Product and Engineering to build the tools for scheduling that the teams need
- Track utilization, panel concentration, and access (time to next appointment), and act when they drift
- Own the full clinician pipeline after the offer: licensure, credentialing, onboarding, training, and ramp to full schedule
- Set and hit targets for time to credentialed and time- to-productive, and fix the bottlenecks in between
- Build a licensure and DEA strategy that ensures compliance and keeps pace with growth
- Own the operations of the clinical QA program, so every clinician is reviewed on schedule and the results reach the people who need them. The Clinical QA Lead reports to you, with a dotted line to the Medical Director on clinical standards
- Build the operating process for clinician performance management with the Medical Director and clinical leadership. They own the clinical judgment; you own the cadence, data, documentation, and follow-through
- Make sure the review approach and the follow-up fit our independent contractor model
- Own the clinical SOP lifecycle: intake, drafting with clinical owners, approval, rollout, and retirement, with Guru as the system of record
- Run changes so clinicians hear about them once, clearly, and know what they need to do differently
- Own the clinical operations tool stack (Healthie, Rippit, Guru, and our scheduling and credentialing tools) and the vendors behind it
- Build and optimize the clinician and clinical operations scorecards: capacity, utilization, time-to-productive, credentialing status, quality, satisfaction, adherence, and clinician and member retention
- Partner with Data & Analytics to automate it, and use it to run the business and report up to the COO and executive team as well as across the clinical and clin ops orgs
- Hire, develop, and lead the managers and leads across your four teams, and set structure and spans as the teams grow
- Support the clinicians serving our franchise centers, and partner with the Director, Clinical Franchise Operations so telehealth and center operations share standards and systems
- Work closely with the Medical Director and Deputy Medical Directors, Recruiting, CX, Pharmacy Operations, and Product
- Own the clinical operations budget and headcount plan
Skills
- 8+ years in healthcare operations, including 3+ years leading managers
- Experience in direct-to-consumer telehealth, or in longevity, concierge, or preventive medicine
- Has scaled a clinician network through fast growth at a telehealth company, a multi-site provider group, or a similar organization
- Hands-on experience with clinician capacity planning, scheduling, or workforce management
- Working knowledge of multi-state licensure and credentialing, and how they gate clinician supply
- Has built and run onboarding, QA, or SOP programs that held up as volume grew
- Comfortable with data: defines metrics, builds reporting with analytics partners, and uses it to make decisions
- Has earned credibility with physicians and advanced practice clinicians as a non-clinical leader, and knows where operations ends and clinical judgment begins
- Clear written and verbal communication
- Self-directed and effective in a fully remote environment
- Advanced degree or equivalent experience
- Experience in both strategy or consulting and hands-on operational roles
- Experience with multi-site or franchise healthcare operations
- Experience running an independent contractor (1099) clinician model
- Experience with Healthie, Rippit (formerly MaestroQA), Guru, or similar tools
- Has introduced automation or AI tools into clinical operations workflows
- Builds the system before it breaks, not after
- Comfortable holding clinicians and clinical leaders to operating standards without being a clinician
- Moves between strategy and the details of a broken workflow in the same day
- Pairs every problem with a recommendation
- Keeps the member and the clinician experience in view when making operating decisions
- Thrives in a fast-moving, high-growth environment
Benefits
- Remote working environment
- Company-provided computer and other required equipment
- Healthcare, Dental, Vision, and Life Insurance
- Complimentary Lifeforce Membership for Full Time Employees
Company Overview