Note: The job is a remote job and is open to candidates in USA. WellSky is a healthcare organization focused on supporting healthcare programs and patient care coordination. The Director, Clinical Operations provides strategic leadership for care coordination and service delivery teams, overseeing operational scalability, quality improvement, performance management, and ED Transitions program execution.
Responsibilities
- Define and execute strategic initiatives to optimize care coordination and scheduling services in alignment with organizational goals and market demands
- Collaborate with senior executives to shape program strategies and address emerging trends in healthcare delivery and payer programs
- Oversee the design and implementation of scalable workflows, operational policies, and resource planning to support efficient, high-quality service delivery
- Lead cross-functional efforts to address systemic challenges, implement process improvements, and ensure compliance with regulatory and contractual requirements
- Utilize data analytics and key performance indicators to monitor program effectiveness, identify improvement opportunities, and guide evidence-based decision-making
- Partner with internal stakeholders to implement quality improvement initiatives that enhance patient and partner outcomes while optimizing resource use
- Represent the team in executive discussions by presenting insights and recommendations to support long-term growth and operational alignment
- Own the operational strategy and execution of the ED Transitions model across all ED and risk-bearing entity partnerships, ensuring scalable, repeatable delivery of program outcomes and client commitments
- Lead the development and deployment of performance management frameworks, productivity benchmarks, and operational dashboards that measure transition quality, avoided hospitalizations, and program ROI
- Serve as the operational owner for ED Transitions scalability initiatives, including workforce planning, operating model design, governance processes, implementations, and cross-functional collaboration
- Champion innovation within the ED Transitions program by integrating technology-enabled workflows, analytics, AI-supported tools, and operational best practices that improve clinical efficiency and transition outcomes
- Perform other job duties as assigned
Skills
- * At least 8-10 years related work experience
- * Bachelor's degree or equivalent work experience
- * At least 4-5 years people management work experience
- * Willing to travel up to 30% based on business needs
- * Willing to work additional or irregular hours as needed
- * Must be able to sit and view a computer screen for extended periods of time
- * Clinical Licensure (RN/PT/NP)
Benefits
- Fully remote work arrangement
- Excellent medical with Rx, dental, and vision benefits
- Mental Health support through EAP
- Generous paid time off, plus 13 paid holidays
- 100% vested 401(K) retirement plans
- Educational assistance up to $2500 per year
Company Overview