Note: The job is a remote job and is open to candidates in USA. AstraZeneca's Evinova is a health-tech business dedicated to enhancing health outcomes through digital transformation in the life sciences sector. The Director, Clinical Design & Implementation will lead a team of Clinical Solution Analysts, managing resources and performance while serving as a product subject matter expert to ensure effective delivery of clinical solutions.
Responsibilities
- Own the day-to-day management of the Clinical Solution Analyst team, including resourcing, workload prioritization, performance management, coaching, and career development. Build a high-performing, collaborative team culture focused on quality and continuous improvement
- Develop and maintain deep, current expertise on the product, and lead the team that serves as the product subject matter experts within delivery. Set the standard for product knowledge across the team and ensure it is maintained as the platform evolves
- Partner closely with the Product team to identify and communicate gaps observed across studies and customer engagements. Share delivery and study-level insights that inform the product roadmap, and act as the voice of delivery in prioritization discussions on features and enhancements
- Partner with the Sales/Commercial team to support feasibility assessments for new and prospective studies. Provide clear, timely guidance on what is and is not feasible within the product to support accurate scoping, proposals, and customer commitments
- Act as a senior customer-facing representative of delivery, particularly during new customer and new portfolio setup. Travel on-site with customers as required to support relationship-building, discovery, and successful onboarding, notwithstanding the remote nature of the role
- Determine team priorities in alignment with portfolio and business needs, and allocate resources to meet delivery commitments and quality standards across a growing book of work
- Identify opportunities to improve study design and configuration processes, and drive adoption of best practices across the team
- Proactively identify risks across the team's portfolio of studies and put mitigation plans in place to protect delivery outcomes
- Establish and maintain reporting on team performance, delivery progress, and quality, and use it to inform decisions on resourcing and prioritization
- Represent the CSA function in discussions with Delivery leadership, Product, and Commercial, and act as a key partner in shaping strategy across those functions
Skills
- Must have hands-on experience working on eCOA studies, with a solid understanding of eCOA study design, build, and delivery. Must have prior experience working at another eCOA vendor, with deep, practical understanding of table-stakes eCOA clinical trial product functionality and how it's expected to perform against industry norms
- Must have deep familiarity with clinical trial designs across diverse therapeutic areas including how design differences translate into study setup and configuration needs
- Must have direct, proven experience reading clinical trial protocols and translating them into clear, actionable system/study requirements
- Must be able to hire and develop team members who can perform this same protocol-to-requirements-and-configuration translation independently, embedding this skill as a core team capability
- Must be able to operate independently amid ambiguity and competing priorities, driving issues to resolution without needing significant direction, and staying effective and level-headed when the path forward isn't clear-cut
- Proven experience leading and managing a team of clinical trial design, business analysis, and/or implementation specialists, with a strong track record of people leadership and development
- Extensive hands-on background in clinical study design, requirements gathering, and configuration, with the credibility to operate as a product subject matter expert
- Experience partnering with Sales/Commercial teams on solution feasibility, scoping, or pre-sales support
- Excellent leadership, communication, and stakeholder management skills, with the ability to influence across functions and with customers
- Experience partnering with Product teams to influence roadmap and feature prioritization based on delivery and customer insight
- Comfortable operating in a remote-first role with regular travel for on-site customer engagement, including new customer and portfolio setup
- Strong understanding of end-to-end delivery processes for clinical trials and digital health platforms
- Deep understanding of the competitive landscape and industry standards for clinical trial technology
- Bachelor's degree in Life Sciences, Health Informatics, or a related field
Benefits
- A short-term incentive bonus opportunity
- Eligibility to participate in our equity-based long-term incentive program
- Benefits offered included a qualified retirement program [401(k) plan]
- Paid vacation and holidays
- Paid leaves
- Health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans
- Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment
Company Overview