Note: The job is a remote job and is open to candidates in USA. Edged is a fast-growing provider of sustainable data centers and energy infrastructure, seeking a strategic leader for their Data Center Operations team. The Director of Central Operations will oversee operational systems, drive standardization, and ensure high-quality execution across their data center portfolio.
Responsibilities
- Serve as the central point of coordination for data center operations programs across all sites
- Develop strategies to improve productivity, measuring performance and operational procedures
- Partner with Facilities, IT, and Physical Security teams to ensure alignment, consistency, and execution of operational priorities
- Lead standardization of processes, tools, and reporting across the portfolio
- Provide direction, strategy and leadership to the Central Operations team
- Champions a culture of knowledge sharing, ensuring best practices and lessons learned are disseminated across all sites
- Use change management and communication strategies to drive adoption of new processes, systems, tools and reporting
- Establish and govern standards for escalation, crisis management, root cause analysis, and continuous process improvement
- Supports quality audits in conjunction with operations, compliance, security and IT to manage site risk
- Oversee the centralized command center for all DCs
- Develop and maintain Edged Asset naming convention & labeling governance
- Responsible for quality assurance for asset meta data and equipment turn over from construction
- Oversee the Asset Management program including planning & scheduling, vendor management, asset tracking and warranty program
- Spare parts inventory management, requiring coordination with OEM, suppliers and establishing RSPL (Recommended Spare Parts List) for the data centers
- Develop and maintain standard operating procedures (SOPs), playbooks, and operational frameworks
- Ensure consistency in execution of maintenance, security, and IT operational processes
- Establish audit procedures to manage compliance and governance
- Leverage SharePoint or similar platforms to maintain centralized, controlled documentation
- Support enterprise strategy for performance monitoring across all data centers, aligning KPIs and organizational objectives utilizing Power BI to drive efficiency, uptime, and customer satisfaction
- Develop and maintain reporting frameworks that provide visibility into key operational metrics (e.g., uptime, MTTR, MTBF, work order completion)
- Analyze performance data to identify trends, gaps, and improvement opportunities
Skills
- Bachelor's degree in engineering, operations, or related field
- 12+ years of experience in data center operations, mission-critical environments
- Experience managing or administering CMMS and operational systems
- Strong understanding of facility maintenance, critical infrastructure, incident management and uptime requirements
- Experience in data center or colocation environments
- Deep expertise with platforms such as SharePoint, Maximo, eMaint or similar systems
- Experience with EHS systems and regulatory compliance
- Knowledge of operational excellence methodologies (Lean, Six Sigma, etc.)
- Experience building dashboards and analytics (Power BI, Tableau, etc.)
- Strong systems thinker with attention to detail and scalability
- Proven ability to operate both strategically and tactically
- Excellent cross-functional collaboration and stakeholder management skills
- Data-driven decision-maker with strong analytical capabilities
- Effective communicator with experience presenting to senior leadership
Benefits
- Medical, dental, vision, life, and disability insurance
- 401(k) retirement plan
- flexible spending and HSA accounts
- Paid holidays
- PTO
- Employee assistance program
- Other company benefits
- A fast-paced, entrepreneurial culture focused on innovation.
- A flexible, autonomous work environment.
- A culture of respect, learning, and excellence.
- Experienced, highly talented experts as team peers.
- Growth and travel opportunities.
- A team of change-makers having a significant impact on people and the planet.
Company Overview