Note: The job is a remote job and is open to candidates in USA. Sitero provides clinical services and software solutions for the life sciences industry, supporting clinical research from early phase studies through Phase III trials. The Director, Business Development will lead commercial growth for eClinical and Clinical services by generating new business, developing client relationships, expanding existing accounts, and coordinating customer onboarding and cross-functional delivery.
Responsibilities
- Work within a defined territory to generate and qualify new leads and opportunities
- Research and develop a plan for breaking into your assigned territory
- Partner closely with marketing on GTM strategy
- Build trusted relationships with prospective customers, understand their needs and recommend the right Sitero solutions/products
- Meet and surpass your sales goals
- Attend conferences and represent Sitero's Clinical and eClinical products
- Customer Expansion: Drive efforts for customer expansion by identifying opportunities for upselling and cross-selling. Identify growth possibilities within existing accounts and formulate strategies to enhance customer lifetime value. Support management of RFIs/RFPs, vendor qualifications and audits for existing accounts. Manage all procurement activities: PO’s, change orders, amendments, MSA renewals etc
- Customer Onboarding: Oversee the onboarding process for customer base, ensuring a smooth and efficient implementation of Sitero working closely with the implementation and delivery teams to maximize Sitero's impact and delivering undisputable operational impact
- Cross-functional Collaboration: Collaborate closely with other departments, such as sales, marketing, product management, delivery, and support, to ensure seamless customer experience. Share customer insights, feedback, and success stories to contribute to product development, marketing initiatives, and overall company strategy
- Issue Escalation & Management: Ensure appropriate internal stakeholders are engaged in issue resolution. Serve as point of contact with customer on escalated issues
- CSAT and Customer Feedback: Gather formal customer feedback and Customer Satisfaction (CSAT) scores. Escalate identified issues and facilitate issue resolution to ensure CSAT objectives are achieved
- Financial Management: Accountable for client finances including PO’s. Identifies and pursues opportunities for organic growth within the customer portfolio. Supports service delivery with client budgets and invoices particularly as it relates to issue resolution including invoicing issues and contract overages
- Contract and Forecast Management: Accurately forecast bookings and revenue to ensure performance against financial targets within the CRM tool
Skills
- Minimum of 5 years working for a Contract Research Organization (CRO), Life Sciences technology company or Pharmaceutical / Biotech organization is required
- 4 -year degree from an accredited college is required
- Strong interpersonal, communication, and presentation skills
- Self-starting takes initiative
- Highly organized, collaborator attitude and personality
- Strong knowledge and experience of sales databases such as Salesforce, pipelining, and cold calling to create new business
- Must be willing to travel up to 50% of the time. May involve significant driving/flying to manage the territory
- Previous experience as a CRA, CTM, or in Clinical Operations is strongly preferred
- Previous experience in outside Business Development, Account Management or related sales / commercial role is preferred
Benefits
- Variable commission pay
- Paid time off
- Healthcare and retirement benefits
Company Overview