Note: The job is a remote job and is open to candidates in USA. RedPeg Marketing is hiring a Director of Account Services to lead high-profile, complex experiential marketing and live event programs. The role owns client success, account growth, and profitability while partnering with internal teams and senior leadership to deliver activations and develop talent.
Responsibilities
- Serve as the account and/or program lead for high-profile, complex client programs, ensuring success, profitability, and client satisfaction
- Oversee the development and execution of large-scale experiential and live event production—major sports and entertainment moments, multi-market activations, and high-stakes brand programs—partnering closely with Production, Creative, and Talent
- Manage venue sourcing and sponsorship negotiations for your accounts, owning these relationships from strategy through activation
- Identify opportunities for organic growth on your accounts and lead internal proposal processes, partnering with senior leadership as needed
- Build and approve account and program budgets and SOWs; ensure timely, accurate billing and own profitability against BvAs
- Develop and implement account strategies that drive long-term client growth and retention
- Serve as a key day-to-day client partner—handling proactive communications and challenging conversations with a calm, solutions-focused approach
- Mentor and manage Senior Managers, Managers, and Coordinators, fostering team development; capable of onboarding and training junior staff up through the Senior Manager level
- Ensure seamless communication and alignment between internal teams and external stakeholders
- Contribute to departmental process improvements that make the team sharper and more efficient
- Represent RedPeg as a senior leader in client meetings, industry events, and networking opportunities
- Travel as required to oversee high-profile activations and client engagements, bringing organized, dependable leadership on-site
Skills
- Bachelor's degree in Marketing, Communications, Business Administration, or a related field
- 7–9+ years of relevant marketing, event, or sponsorship experience, with agency experience preferred
- Experience leading large-scale, high-profile programs—major sports/entertainment moments, multi-market activations, or complex live event production
- Demonstrated ability to manage multiple client accounts and drive strategic, organic growth
- Experience working with national and multinational brands, ideally on high-profile or global programs
- Strong leadership and mentorship skills, with a focus on developing the team around you
- Proven experience in budget management and financial accountability, including multi-million-dollar programs
- Exceptional communication and presentation skills, including comfort with senior client stakeholders
- Excellent problem-solving and decision-making abilities under pressure
- Advanced computer skills and proficiency with Microsoft 365 (Outlook, Teams, SharePoint, Word, Excel, PowerPoint), Google Workspace, and Keynote
- Agency experience
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