Note: The job is a remote job and is open to candidates in USA. Quantified is an AI SaaS platform that helps enterprise sales teams improve field execution and get representatives call-ready faster through AI-powered simulations and personalized coaching. The Director, Account Management will own post-sale commercial relationships across an enterprise account portfolio, driving renewals, expansions, executive relationships, measurable customer value, and scalable account management processes.
Responsibilities
- Own revenue retention, revenue growth, and executive relationships across your portfolio
- Develop and execute account growth plans that systematically expand adoption, users, teams, and business units over time
- Negotiate pricing and contract terms, scoping expansions, drive opportunities to a successful close
- Proactively identify, cultivate and close expansion opportunities
- Build and maintain multi-threaded relationships from program administrators up to C-suite sponsors
- Ensure decision makers’ big picture goals for adopting Quantified are realized and exceeded
- Use compelling ROI measures and other data to clearly articulate the value of Quantified across the account
- Work collaboratively with CSMs and other team members to ensure project delivery aligns with strategic goals
- Create repeatable approaches to account governance, enablement, and customer communication that scale beyond you
- Bring the customer perspective into internal conversations with Product, Engineering, and Leadership with clarity and context
Skills
- 5+ years in enterprise B2B SaaS revenue management roles with responsibility for a defined book of business (renewal + growth)
- Analytical mindset and ability to use data to tell a clear story
- Entrepreneurial background or experience - you've worked in less structured environments and built processes where none existed
- Strong executive communication skills — written, verbal, and in the room
- Comfortable engaging and influencing VP, SVP and C-level stakeholders in large enterprise organizations
- A genuine collaborator who leads through influence and earns trust without relying on authority
- Comfort using AI tools (ChatGPT, Claude, Copilot, or similar) to scale your own work — this is a must, not a nice-to-have
- Note: this role requires some travel to client meetings and events; up to 15%
- Hands-on experience with CRM tools (HubSpot, Attio, Salesforce) and customer success platforms (Vitally, Totango, PlanHat, OnRamp)
- Experience in regulated industries (life sciences, financial services, healthcare) strongly preferred
Benefits
- Equity
- 100% company-paid healthcare, dental, and vision
- 401(k)
- Unlimited PTO that we actually encourage you to use
- Remote-first with a home office and wellness stipend
- Annual company retreat
Company Overview