Note: The job is a remote job and is open to candidates in USA. Corpay is seeking a Direct Client Services Account Manager for its CLC Lodging division. The role serves as the primary client liaison, managing relationships, resolving issues, providing technical assistance, monitoring account health, and identifying opportunities for service improvement, retention, and revenue growth.
Responsibilities
- Building and maintaining lasting relationships, which includes intimate knowledge of accounts, including essential contacts, account preferences, and activity flows for past, present, and future
- Reporting to ensure all client feedback, trends, highlights, & lowlights and recording for the Executive teams
- Communicating with clients, resolving conflicts, and ensuring compliance on client deliverables and revenue
- Updating Account health & client reporting via the CLC Intranet, Excel, & as required in other formats – as needed by management
- Working closely with all needed teams, both internally and externally: Including but not limited to CLC Reservations, Hotel Network, and Customer Support Services to provide solutions for potential issues and/or opportunities
- Driving account retention and growth of contract business through strong performance and relationships while preforming scheduled account reviews with client lodging managers and leadership teams
- Monitoring and managing accounts in accordance with any and all key metrics
- Communicating with client(s) (in-person, phone, electronic) on a frequency that is acceptable to the client(s)
- Conducting regular business reviews, such as monthly calls, with clients utilizing reporting tools, based on client and company needs
- Exhibiting and utilizing knowledge of the hotel industry and markets associated with the client's industry
- Attending all scheduled trainings, meetings, or other events as assigned by supervisor or other levels of leadership
- Meeting deadlines for any monthly, quarterly, or yearly goals
- Reporting up quarterly on client(s) account health, success & risks of the portfolio(s)
- Responsible for all other duties assigned as needed
Skills
- • College degree or 1-2 years of previous account management-related experience
- • High-level presentation skills
- • Demonstrated strong ability to negotiate, teach others, and report on key metrics
- • Demonstrated ability to work in a team environment and deliver superior service with a high degree of accuracy
- • Demonstrate a high focus on managing up on responsibilities
- • Highly skilled in consulting, negotiating, and communicating with customers
- • Demonstrated knowledge of Microsoft Word, Excel, Outlook, PowerPoint and navigating the internet
- • Demonstrated ability to problem solve at a high level through critical thinking
- • High level of professionalism
- • Demonstrates ability to learn and grow the depth of industry knowledge
- • Excellent personal interaction, communication, and phone skills along with a high degree of initiative, personal responsibility, ownership, and commitment to providing the highest level of customer service
Benefits
- Virtual work environment
- Home office set up
- Company-issued equipment
- Formal/ hands-on training
- Medical, Dental & Vision benefits available the 1 st month after hire
- Automatic enrollment into our 401k plan (subject to eligibility requirements)
- Virtual fitness classes offered company-wide
- Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
- Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes
Company Overview