Note: The job is a remote job and is open to candidates in USA. Palo Alto Networks is a cybersecurity company focused on protecting the digital way of life through innovative security technology. The Director of Identity Security Customer Success will lead the global Customer Success Engineering organization supporting the IDIRA business, driving product adoption, monitoring customer health, mitigating technical barriers, and identifying churn risks. The role also oversees strategic customer engagement, cross-functional collaboration, and performance measurement.
Responsibilities
- Strategy & Execution: Execute the global Customer Success Engineering strategy and build proactive engagement frameworks
- Churn Prevention: Build customer health monitoring frameworks and lead technical interventions for high-value strategic accounts
- Customer Engagement: Serve as the executive leader for technical success and build trusted relationships with architectural stakeholders
- Cross-Functional Collaboration: Partner with Product Management, Engineering, Support, and Sales teams to bring field feedback into product roadmap discussions
- Performance Metrics: Define and track metrics like consumption trends, product adoption, and technical engagement effectiveness
Skills
- 12+ years in Customer Success, Customer Engineering, or Enterprise Support, with 5+ years in leadership
- Proven experience leading global customer-facing technical organizations in enterprise SaaS or cybersecurity
Benefits
- The role is remote.
- The offered compensation may also include restricted stock units.
- The offered compensation may also include a bonus.
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