Note: The job is a remote job and is open to candidates in USA. Veeam is hiring a Senior Digital Experience Research Analyst to guide research and measurement across its global web presence. The role leads user research, analytics, and experimentation, translating behavioral data and user feedback into insights that inform digital strategy and experience decisions.
Responsibilities
- Define and own the user research strategy and roadmap, scaling research frameworks, standards, and best practices across teams
- Lead qualitative and quantitative research initiatives, including user testing, interviews, surveys, competitive benchmarking, and expert reviews
- Analyze behavioral data and user feedback to uncover insights, friction points, and opportunities that shape product and design decisions
- Define and evolve the web measurement strategy, monitoring user behavior and performance and reporting through dashboards and executive presentations
- Own the experimentation program, including A/B and multivariate testing, partnering with design, product, and development teams to validate hypotheses and improve conversion and engagement
- Craft data stories that pair quantitative evidence with user voices, setting the bar for how insight is visualized and presented
- Build and maintain scalable research documentation and insight repositories so findings stay accessible and reusable across teams
Skills
- Four or more years of experience, or equivalent skill, in user research, digital experience, conversion optimization, or a related field
- Proven experience defining and leading research strategy and programs
- Strong expertise in qualitative and quantitative research methodologies
- Hands-on experience with Adobe Analytics and Customer Journey Analytics, and with Adobe Target for personalization and testing
- Demonstrated data storytelling ability, with examples of readouts that changed a decision
- Strong understanding of user-centered design principles and familiarity with accessibility standards
- Highly analytical and strategic, with the ability to influence cross-functional teams and drive alignment across a matrixed organization
- Experience with large-scale websites or digital platforms, particularly business-to-business
- Experience with qualitative research and behavior tools such as UserTesting, Microsoft Clarity, and Hotjar
- Experience applying AI tools across the research lifecycle, such as synthesizing interview transcripts, clustering open-ended feedback, spotting patterns in behavioral data, or accelerating analysis and reporting
- Experience building a research practice or insight repository from the ground up
- Comfort operating in a fast-paced, global environment with multiple competing priorities
Benefits
- Unlimited paid time off
- 12 paid holidays, including 4 global VeeaMe Days for self-care
- 24 paid volunteer hours annually through Veeam Cares
- Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
- Medical, dental, and vision coverage starting on your first day
- Mental health support, therapy sessions, and digital wellness tools via the Employee Assistance Program
- 401(k) retirement plan with company matching contributions
- Fertility, adoption, and surrogacy support through Maven
- AirVet: 24/7 virtual veterinary care at no cost
- Legal services, identity protection, and supplemental health insurance options
- Tax-advantaged spending accounts for healthcare, dependent care, and commuting
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like the annual Global Day of Learning
- Remote work in the United States
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