Note: The job is a remote job and is open to candidates in USA. Vocal Media is seeking an experienced Digital Program Manager to oversee the day-to-day operations of client social media programs. This role involves managing a team of social media managers, ensuring program execution, client satisfaction, and fostering team growth while maintaining high-quality deliverables.
Responsibilities
- Lead and develop a team of strategists to execute social media programs, providing regular coaching, feedback, and professional development opportunities to drive content excellence and team performance
- Monitor content output and performance across client social media accounts, working closely with team members to track audience data, engagement metrics, and campaign effectiveness
- Foster a positive, inclusive team culture by promoting collaboration, recognizing achievements, and motivating team members to perform at their best while maintaining high standards of work quality
- Manage program operations, including tracking budgets, analyzing content and audience trends, and hiring and onboarding social media managers
- Collaborate with internal departments on administrative requirements and tools to execute and optimize programs
- Produce comprehensive client-facing reports that showcase program performance, highlight key metrics, provide strategic insights, and demonstrate ROI across social media initiatives
- Lead weekly client meetings, presenting program updates, facilitating strategic discussions, and serving as the primary point of contact for day-to-day program needs
- Maintain consistent and proactive communication with clients, responding to inquiries promptly and providing regular program updates that keep stakeholders informed and engaged
Skills
- 4+ years of social media experience in agency or brand settings, including 2+ years in a management or program coordination role
- Experience managing social media accounts
- Proven track record of managing teams and client relationships in a fast-paced environment
- Experience with social impact campaigns and purpose-driven brand initiatives
- Strong understanding of TikTok, Instagram, Facebook, and YouTube content strategies
- Experience with performance tracking, reporting, and data analysis
- Familiarity with AI tools and workflow optimization
Benefits
- Health insurance covered at 90% for full time employees; Dental and Vision available
- Unlimited PTO and sick leave
- Completely virtual work environment & one-time home office set up reimbursement, as well as home wifi stipend
- Work in any timezone within the continental US
- 401(k) plan
Company Overview