Note: The job is a remote job and is open to candidates in USA. OUTFORM is seeking a Digital Program Manager to manage retail display programs that integrate physical fixtures, LED displays, interactive technology, and software-driven content. The role oversees programs from pre-sale scoping through go-live and stabilization, coordinating clients, engineering, software, hardware, production, installation teams, and manufacturing partners in China.
Responsibilities
- Manage day-to-day execution across active programs, working across engineering, software, hardware, production, and install teams
- Own client communication on program-specific matters — status updates, timeline alignment, and issue resolution — working alongside the account team
- Serve as the point person when something goes wrong in the field during go-live or early stabilization
- Support pre-sale scoping by joining client conversations, documenting requirements, and validating that what is being proposed can be delivered
- Manage fixture development with manufacturing partners in China, from initial concept through prototyping, testing, and production readiness
- Travel to China for factory visits, prototype reviews, first article inspections, and production oversight
- Travel to San Francisco and Chicago offices as needed for project milestones, client meetings, and internal alignment
- Work closely with engineering and vendor teams to translate design requirements into manufacturable solutions, flagging feasibility, material, or timeline issues early
- Participate in prototype evaluations, reviewing builds for fit, finish, assembly, and manufacturability
- Manage vendor communications on development programs: pricing, lead times, production strategies, and quality standards
- Maintain accurate documentation throughout the development cycle: specs, BOMs, prototype evaluations, and engineering changes
- Understand the full technical stack for each program, both physical and digital: fixture construction and fabrication methods, LED hardware specs, media player configuration, content management systems, network setup, and cabling
- Work with engineering and software teams on technical requirements to ensure what gets specified is what gets built and installed
- Apply knowledge of both fixture development and digital signage to scope programs accurately, troubleshoot issues, and push back when a proposed approach will not work in the field
- Read and interpret engineering drawings and translate them into clear direction for vendors and production teams
- Keep the hardware and component library current: use cases, configuration patterns, install requirements, and known issues for each component in the portfolio
- Build program documentation that gets used: handoff packages, support intake requirements, and escalation paths any team member can pick up and follow
- Track field issues such as recurring installer problems, warranty patterns, scope drift, and feed that information back into how the next program is scoped
Skills
- 2+ years in program or project management in a manufacturing, retail display, or consumer electronics context
- Hands-on experience managing fixture development with manufacturing partners in China, including prototyping, first articles, and production oversight
- Working knowledge of fabrication methods and materials used in retail displays: metal, acrylic, wood, finishing processes, and assembly
- Direct experience with LED displays and digital signage programs, including media players, content management systems, and the full technical stack
- Working knowledge of display hardware fundamentals: pixel pitch, brightness, cabling, network connectivity, and field troubleshooting
- Comfortable reading engineering drawings and translating specs into actionable direction for vendors and production teams
- Experience working directly with clients on program execution matters: day-to-day communication, status updates, and issue resolution
- Working conditions are in a normal office environment. While performing the duties of this job, the employee is regularly required to walk, sit, and stand, using hands to handle, finger, or feel objects, tools, or controls. Occasionally, the employee must crouch or kneel. The employee must occasionally exert or lift up to 20 pounds. Successful performance requires good eyesight with or without corrective lenses. Requires long periods of time working at a computer and includes phone work. Travel up to 50% of the time is required
- Candidates must possess a valid passport and have the ability and willingness to travel both domestically and internationally, including travel to China. Travel requirements are considered an essential function of this position
- Experience on both the fixture development and digital/AV side is strongly preferred
Benefits
- Remote role
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