Note: The job is a remote job and is open to candidates in USA. The National Academies of Sciences, Engineering, and Medicine is seeking a Digital Product Manager for Publishing Systems. This role is responsible for managing product development and enhancements for publishing systems, ensuring compliance with regulations, and collaborating with various stakeholders to improve workflows and technology platforms.
Responsibilities
- Manages end-to-end implementation of workflow configuration changes and software code updates, including drafting project plans, user acceptance testing, scheduling, and reporting changes to all relevant stakeholders
- Leads product development lifecycle process for publishing systems, identifying opportunities for friction points encountered by system users (staff, authors, editors, reviewers, etc.) and develops solutions aligned with organizational objectives in collaboration with key stakeholders across all PNAS departments
- Serves as product owner by overseeing the product backlogs for publishing systems and regularly engages with stakeholders in Editorial Operations, Production, and Finance to prioritize future feature development
- Oversees a system maintenance program for all publishing systems, including a regular set of tests to identify possible regressions in platform updates, to ensure product quality
- Collaborates with stakeholders on rolling out new features, including coordinating user acceptance testing activities
- Partners with members of the Product team to measure usability of end user-facing aspects of the peer review and production systems, through scripted usability test interviews or web analytics tracking (Google Analytics). Translates usability data into actionable insights and future platform development features
- Ensures that the peer review and production systems are compliant with global regulations, including but not limited to, the Web Content Accessibility Guidelines (WCAG) 2.2 AA, Americans with Disabilities Act (ADA) Title II, and General Data Protection Regulation (GDPR)
- Supports and informs process and workflow decisions for editorial and production managers; guides decisions through reliance on technical and systems expertise; and serves as a resource to PNAS staff on systems-related matters
- Identifies, tracks, and reports on systems performance effectiveness and metrics
- Manages vendor and contractor relations including reviewing service level agreements and appraisal of vendors’ performance and work
- Tracks spending for enhancements to the online peer review system, production tracking system and billing systems
- Liaises with ITS and outside vendors to troubleshoot IT problems and recommend IT solutions, including new hardware and software upgrades, and tracks progress of resolutions
- Acts as escalation triage support for queries pertaining to publishing systems from authors, reviewers, editors, staff, vendors, and readers and provides troubleshooting assistance
- Regularly communicates information and updates to PNAS staff
- May include other job responsibilities as assigned
Skills
- Bachelor's Degree in Business or related field, or equivalent knowledge
- Six years of related professional experience
- Excellent knowledge of publishing technology, industry trends, standards, and implementation of these technologies and their application
- Proven track record in the responsibilities above and of driving product growth through innovation
- Demonstrable communication, project management, problem solving, and quantitative analysis skills
- Strong leadership, selling and influencing skills that achieve results at all levels of management
- Ability to undertake tasks broad in nature, requiring ingenuity, and originality
- Ability to solve intellectual problems of appreciable complexity and variety using originality and ingenuity
- Ability to operate using appreciable latitude for independent judgment and action
- Ability to work successfully in a team environment and to form and maintain effective teams
- Ability to develop relationships with co-workers and employees in other National Academies' departments through effective communication
- Excellent communication skills with a proven ability to effectively interact with all levels of employees
- Experience with eJournalPress
- Four to six years of experience in developing and managing complex product strategies for electronic information products
Benefits
- This is a benefits-eligible position.
- Medical, dental and vision insurance
- Life insurance
- Disability coverage
- Retirement and savings benefits
- Leave benefits such as paid holidays and paid personal leave
- Transportation subsidies
- Education assistance
Company Overview