Note: The job is a remote job and is open to candidates in USA. SquareTrade is one of the fastest-growing companies in its industry, transforming a $30B market through service innovation. They are seeking an experienced Digital Product Manager to support strategic initiatives that enhance partner integrations and onboarding, ensuring exceptional customer experiences across their global ecosystem.
Responsibilities
- Support strategic initiatives that accelerate our roadmap for partner integrations and onboarding, enabling seamless connectivity, scalability, and exceptional customer experiences across our global partner ecosystem
- Define and support the delivery and lifecycle management of your product, ensuring every effort is tied to measurable business outcomes
- Serve as a critical bridge between operations, customer experience, partner management, and technology
- Work closely with subject matter experts across the business to deeply understand integration challenges, validate assumptions through product discovery, and translate insights into actionable priorities
- Support and contribute to the strategic product vision, roadmap, and backlog to maximize enterprise and customer value
- Partner with engineering and global product teams to drive solution design and reimagine the end-to-end partner integration experience
- Define desired key results, enable teams to deliver best-in-class partner, customer, and customer service agent experiences, and directly influence overall business success through scalable, outcome-based delivery
- Shape the future of partner integration capabilities, enabling faster onboarding and seamless connectivity across a global ecosystem
- Contribute to high-impact initiatives with visibility across the organization and influence strategic priorities
- Collaborate with senior stakeholders to align product vision with enterprise goals, partner needs, and customer outcomes
- Play a pivotal role in transforming complex integration processes into seamless, intuitive experiences for partners, customers, and agents
Skills
- 4+ years of experience as a product manager within a technology development environment
- Experience driving measurable business or product outcomes and delivering through iterative, incremental approaches
- BA/BS Degree
- Candidate must be located in EST
- Experience with APIs, system integrations, or partner onboarding workflows
- Knowledge of AI technologies (LLMs, GenAI, and Agentic AI)
- Previous Scrum Master or Project Management experience
Benefits
- Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA)
- Up to 4% company match into 401(k) and contributions into your company-sponsored pension
- $75/month budget to help prioritize your physical wellbeing
- $80/month stipend to subsidize connectivity costs
- Mental health resources including free 1:1 therapy, coaching sessions and digital resources
- Supportive leave policies
- Flexible Time Off Policy in addition to 9 Company Holidays
- Tuition reimbursement up to $5,250 per year
- Hybrid work arrangements with regular investment in gatherings/offsites to spend time together as team
- Various corporate perks and discounts
Company Overview