Note: The job is a remote job and is open to candidates in USA. PayCruit is seeking a Digital Content Specialist III to operationalize content strategy across customer-facing web pages and digital content. The role involves building and maintaining CMS content, collaborating with cross-functional teams, and supporting content operations, quality assurance, accessibility, governance, testing, and continuous improvement.
Responsibilities
- Translate approved content, customer needs, and business goals into clear, accessible, and user-centered digital experiences that help customers find information, complete tasks, and achieve their goals
- Build, update, and maintain website pages using CMS content components, keeping sites accurate, current, and accessible
- Collaborate with content, design, development, communications, and product teams to deliver customer-facing digital experiences
- Partner with content creators and business stakeholders to recommend content structures, page layouts, and digital experience approaches that improve customer understanding and task completion
- Apply content strategy by configuring page components, layouts, structured content, and metadata to improve usability, navigation, and search
- Perform quality assurance reviews to ensure content, functionality, accessibility, formatting, and implementation align with approved designs, content standards, and technical requirements before release
- Partner with platform, development, and implementation teams to troubleshoot content, layout, publishing, and component-related issues, and help validate the implementation of new templates, components, and digital experiences
- Help maintain CMS governance practices, including content reviews, publishing workflows, implementation standards, taxonomy, metadata, and content organization
- Support testing, release readiness, content migrations, and post-release validation activities in coordination with product, design, development, and platform partners
- Optimize digital assets for performance, accessibility, clarity, and consistency across websites and digital channels
- Monitor content performance, search behavior, customer feedback, and analytics to identify opportunities to improve content effectiveness, customer experience, and task completion
Skills
- • Bachelor's degree in digital communications, web design, information management, marketing, computer science, or a related field, or equivalent professional experience
- • 2+ years of experience working in content management, web publishing, digital content operations, or a related digital experience role
- • Experience working with content management systems (CMS) such as Storyblok, Sitecore, Drupal, WordPress, Adobe Experience Manager, Contentful, or similar platforms
- • Experience translating content, business requirements, and customer needs into user-friendly, customer-centered digital experiences
- • Basic knowledge of HTML and CSS and the ability to apply them to support content presentation, troubleshooting, and quality assurance activities
- • Proficiency with digital asset and design tools such as Figma, Adobe Photoshop, Illustrator, or similar tools used to prepare and optimize content assets
- • Strong attention to detail and experience optimizing content and digital assets for quality, accessibility, performance, and consistency
- • Excellent communication and collaboration skills with the ability to work effectively across product, content, design, development, communications, and business stakeholder teams
- • Familiarity with accessibility standards, content governance practices, and user-centered design and content principles
- • Familiarity with taxonomy, metadata, content organization, and search optimization concepts
- • Familiarity with structured content concepts, reusable content components, or component-based content management approaches
- • Experience participating in content reviews, quality assurance activities, publishing workflows, or digital content lifecycle management processes
- • Experience supporting component-based design systems and reusable content models
- • Experience working with headless CMS platforms, structured content models, or component-based digital publishing systems
- • Experience with SEO, content discoverability, or search optimization best practices
- • Familiarity with web analytics tools such as Google Analytics 4 (GA4), Adobe Analytics, or similar platforms
- • Experience supporting multi-site website ecosystems, digital transformation initiatives, or content migration efforts
- • Experience working in an Agile product team environment and collaborating with technical teams and implementation partners on platform enhancements, testing, and releases
Benefits
- Remote work arrangement; East Coast and Central Time zones preferred
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