Note: The job is a remote job and is open to candidates in USA. Neoscape, Inc. is a full-service creative agency connecting strategy, creativity, and client service. The Digital Account Manager serves as the primary client partner for digital marketing and website engagements, leading client relationships, digital strategies, website projects, reporting, team coordination, and new business support.
Responsibilities
- Serve as the primary contact for a portfolio of digital marketing and website clients
- Lead meetings, presentations, status calls, and performance reviews
- Translate client goals and requests into clear direction for internal specialists and project teams
- Set and manage client expectations around scope, schedules, responsibilities, deliverables, and results
- Identify risks, changing requirements, and potential scope changes early and communicate them proactively
- Maintain a holistic view of each client relationship across digital marketing, websites, and other Neoscape services
- Oversee holistic digital marketing strategy across your client portfolio
- Partner with SEO and Social Media Specialists to develop channel-specific strategies and recommendations
- Review, challenge, and pressure-test strategies to ensure they align with client goals and meet Neoscape's standards for quality and measurable results
- Review campaign performance and analytics with specialists to identify trends, opportunities, and areas for optimization
- Lead client reporting conversations, translating performance data into clear insights, recommendations, and next steps
- Ensure digital strategies account for the complete customer journey, including websites, landing pages, and conversion paths
- Stay current on search, social, AI, and emerging technologies and assess their relevance to clients
- Serve as the primary client contact for website design, development, redesign, and ongoing website engagements
- Lead client-facing kickoffs, status meetings, and presentations throughout the project lifecycle in collaboration with subject matter experts
- Own client-facing schedules and milestones; coordinate closely with the Sr. Interactive Producer on internal production schedules, dependencies, and resourcing
- Coordinate the collection of client content, assets, approvals, and feedback required to keep projects on track
- Consolidate and communicate client feedback clearly to UX, design, development, and other project team members
- Work with the Interactive team to translate technical information into clear, client-friendly language
- Support the client relationship through launch and transition into ongoing maintenance, enhancements, or other digital services
- Directly manage the SEO Specialist and Social Media Specialist
- Set clear expectations, priorities, and goals for direct reports; monitor workloads and help specialists prioritize effectively
- Coordinate closely with the Senior Designer on client priorities, schedules, and deliverables
- Foster collaboration across digital, interactive, and other teams
- Participate in discovery conversations for prospective digital marketing and website engagements
- Help ensure proposed scopes reflect both client expectations and internal requirements
- Support a smooth handoff from new business into active client engagements
Skills
- This is a full-time position that can be based out of one of our studios or be fully remote - ability to keep Eastern Time business hours required
- Strong working knowledge of SEO, social media, paid media, analytics, and conversion strategy
- Strong working knowledge of project management tools (we use Asana)
- Familiarity with website strategy and the website production lifecycle
- Proficiency with Google Analytics, Search Console, SEMrush, or similar tools
- Exceptional written, verbal, and client-facing communication skills
- Proven ability to manage multiple accounts and competing priorities
- Genuine curiosity about AI, emerging technology, and the evolving digital landscape
- 4+ years of experience in digital account management, digital marketing, website project/account management, or a related client-facing role, preferably within an agency environment
- Project management experience required, people management or mentoring experience preferred
Benefits
- This is a full-time position that can be based out of one of our studios or be fully remote.
Company Overview