Note: The job is a remote job and is open to candidates in USA. AgileEngine is an Inc. 5000 software company creating award-winning products for Fortune 500 brands and startups across more than 17 industries. The company is seeking a Senior DevOps / Site Reliability Engineer to maintain 24/7 operational resilience for a multi-cloud enterprise security program, lead major incident response, and own infrastructure as code, CI/CD pipelines, and cloud security telemetry. The role also drives post-incident remediation, stakeholder communications, and incident-management playbooks.
Responsibilities
- Scale and maintain the ability to drive operational stability across multi-cloud environments (Azure, AWS, GCP)
- Engineer unified security policies and configuration baselines using IaC (Terraform) to prevent misconfigurations
- Design, maintain, and optimize enterprise CI/CD pipelines to support continuous ASPM ingestion and deployment
- Act on continuous monitoring alerts, utilizing Cloud Security Posture Management (CSPM) tools like Wiz to secure workloads
- Serve as Incident Commander on major and critical incidents — running the bridge, directing technical workstreams, making time-critical decisions, and coordinating cross-functional responders under pressure
- Own the post-incident loop — track remediation items to closure, hold owning teams accountable to timelines, and drive systemic fixes and preventative actions across groups
- Draft and send clear, accurate, audience-appropriate incident notifications and status updates to technical teams, management, and stakeholders throughout the incident lifecycle
- Develop, maintain, and socialize divisional / group-level incident-management playbooks, runbooks, and escalation procedures that standardize response and reduce time-to-resolution
Skills
- You must be authorized to work for ANY employer in the US (e.g., Green card holders, TN visa holders, GC EAD, H4 EAD, U4U with EAD), as we are unable to sponsor or take over employment visa sponsorship at this time
- 5+ years of experience
- In-depth architectural expertise in multi-cloud defense, federated IAM, and zero-trust principles
- Strong practical experience with Kubernetes, Terraform, CI/CD orchestration, and Python/Go scripting
- Senior-level, hands-on incident-command experience driving major/critical incident calls to resolution in a 24x7 production environment
- Proven track record of remediation follow-up — coordinating with teams and holding owners accountable until issues are fully closed
- Demonstrated skill drafting and issuing incident notification communications to both technical and executive audiences
- Direct experience authoring divisional/group incident-management playbooks and escalation procedures
- Fully autonomous
- Drives the architecture of complex automated runbooks and mentors Middle-level SREs
- Extensive experience deploying and tuning APIs from modern CNAPP/CSPM platforms, ideally Wiz
- Prior experience building platforms subject to strict financial compliance standards (PCI-DSS, SOC2)
- Upper-intermediate English level
- PagerDuty — hands-on experience with on-call scheduling, alert routing, and incident orchestration
- ServiceNow — familiarity with incident, problem, and change management workflows and reporting
Benefits
- Build your skills through mentorship, internal TechTalks, challenging projects, and a dedicated annual learning budget
- Regular performance and compensation reviews
- Work 100% remotely with flexible hours that support focus, autonomy, and a healthy work rhythm
- Build impactful products using modern technologies alongside global teams and leading brands
- A supportive environment with zero micromanagement where ideas are welcomed and contributions are recognized
- Access local well-being programs and people-focused support tailored to your location
Company Overview