Note: The job is a remote job and is open to candidates in USA. GovCIO is hiring a Deputy Program Manager to lead a geographically dispersed team supporting DHS Immigration and Customs Enforcement. The role advises team members and government stakeholders on program management, data and reporting, analytics, case management, and strategic planning, while overseeing delivery, customer engagement, quality, and communication.
Responsibilities
- Assist in the establishment of processes and practices to streamline reporting and data needs across all ICE Areas of Responsibility (AORs)
- Provide thought leadership on paths for innovation and automation for project team deliverables as well as field communication with HQ
- Provide guidance to individual delivery team personnel executing on both daily/weekly requirements as well as ad-hoc quick turnaround tasks
- Lead customer engagement to discuss needs, issues, and challenges faced by the clients and pathways to resolution
- Lead support to cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules
- Review project deliverables, including artifacts to ensure adherence to team compliance and quality standards
- Develop, gather and disseminate information and documentation among both business and technical customers in support of the overall program
- Establish effective project communication plans and ensure their execution
- Work with all team members to analyze changes in requirements and recommend the most expedient solutions in a timely manner
- Leverage advanced writing skills to translate complicated issues from multiple information sources into a clear point of view to create a compelling, concise, and well-written narrative
- Leverage excellent presentation development skills to prepare meeting agendas and synthesize complex information into succinct visualizations using tools such as PowerPoint
Skills
- Bachelor's Degree (or commensurate experience)
- 12+ years of experience work in dynamic customer delivery environments (2 years of experience may be removed for a masters degree)
- Direct experience in a Law enforcement specific environment
- Experience working with ICE specific data and processes
- Ability to attain and maintain DHS clearance (US citizenship required)
- Direct experience management a program team of more than 20 personnel in multiple on-site work locations
- Excellent written and oral communication skills
- Strong understanding in project management and data analysis
- Strong analytical, problem-solving, and organizational abilities
- Ability to lead in an extremely fast-paced environment
- Ability to foster collaborative relationships with other team and external stakeholders
- Be flexible to change direction on a moment's notice while also tracking/executing tasks in progress
- Ability to think “outside of the box” while communicating or dealing with a variety of situations
- Possess clear understanding of the activities, roles, and responsibilities on large scale IT projects
Benefits
- This position will be a fully remote position.
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