Note: The job is a remote job and is open to candidates in USA. Converge Networks Corporation is seeking a Deputy Program Manager to support a major DISA/DITCO telecommunications transition effort. The role leads day-to-day customer outreach, transition ordering, operational reporting, vendor and Government coordination, and serves as backup to the Program Manager for contract performance and executive briefings.
Responsibilities
- Own day-to-day supervision of the customer outreach and transition ordering team — the majority of the program's ~25-FTE staffing model
- Own customer service support — educating customers on contract scope, services, terms, and transition planning
- Own the Transition Handbook, coordinated with GSA-developed guides
- Own the ordering assistance workflow — QA and tracking of ~35,000 Start and ~35,000 Discontinue requests
- Own vendor and Government coordination for schedule adjustments, cutover planning, and disconnect confirmation
- Own operational use of the transition tracking database, ensuring accurate weekly/daily/cumulative reporting
- Serve as designated backup to the Program Manager for overall contract performance and executive briefings
Skills
- 🎓 Bachelor's degree (business, operations management, telecommunications, or related) — or 4 years of directly relevant experience in lieu
- 📈 8+ years of operations or project management experience in telecom order management or high-volume transactional operations
- 👔 Experience managing a distributed team of 15+ staff on high-volume, deadline-driven work at comparable scale
- 💻 Direct experience with telecom ordering systems and the start/discontinue order lifecycle, including QA/QC
- 🤝 Experience coordinating across government offices, vendors, and customer agencies to resolve order-processing issues
- 🇺🇸 U.S. citizenship required; ability to obtain a Tier 1 (T1/NACI) investigation
- 📍 Remote/telework, with local travel around Scott AFB, IL and occasional CONUS travel
- ⭐ Experience with DISA Storefront / Store Front Order Entry or similar ordering system
- ⭐ Prior work on a GSA NETWORX, WITS 3, EIS, or CVS transition
- ⭐ Lean, Six Sigma, or other process-improvement certification
- ⭐ Experience managing subcontractor or teaming-partner labor pools
Benefits
- Remote/telework
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