Note: The job is a remote job and is open to candidates in USA. Alaka'i Services Group, Inc. is seeking an experienced Project Manager to support a potential federal telecommunications transition and support program. The role will manage daily operations, personnel, schedules, telecommunications orders, customer coordination, deliverables, cutovers, and issue resolution while providing backup leadership to the Program Manager.
Responsibilities
- Direct daily workflow across inventory, data, customer-support, ordering, quality, and engineering personnel
- Translate program priorities into assignments, schedules, milestones, resource requirements, and measurable completion criteria
- Maintain integrated schedules, production plans, action-item logs, issue logs, risk registers, and deliverable calendars
- Manage telecommunications orders and changes through research, development, customer approval, submission, provisioning, installation, cutover, disconnect, and closure
- Coordinate with Government personnel, supported agencies, telecommunications vendors, and other stakeholders
- Monitor workload, backlog, aging, upcoming cutovers, customer dependencies, and technical barriers
- Conduct production meetings and support recurring project and program-management reviews
- Ensure order packages and deliverables receive required technical and quality reviews before submission
- Coordinate customer meetings, presentation materials, meeting records, and follow-up actions
- Escalate issues that could prevent scheduled service dates, cutovers, disconnects, or delivery milestones
- Support transition plans, procedures, handbooks, risk-management activities, and lessons-learned products
- Provide backup leadership and continuity support for the Program Manager
Skills
- Bachelor's degree in Business Administration, Project Management, Information Technology, Telecommunications, Engineering, or a related discipline required
- Minimum 5 years of project, program, or operations management experience required
- Experience coordinating technical and administrative personnel, schedules, deliverables, and customer requirements
- Demonstrated ability to manage high-volume workflows, competing deadlines, and multiple stakeholder priorities
- Strong written communication, meeting facilitation, schedule-management, and problem-resolution skills
- U.S. citizenship and the ability to work remotely from an authorized location within CONUS are required
- Periodic on-site support at Scott Air Force Base, Illinois, may be required for government-furnished equipment support and other mission needs
- Must be available and prepared to begin work at the anticipated contract start date of November 6, 2026
- Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, Teams, and SharePoint
- Microsoft Project or comparable scheduling and workflow-management tools
- Telecommunications order-tracking, provisioning, and service-management systems
- Web-based telecommunications service-request and order-entry platforms
- Status dashboards, action trackers, risk registers, and deliverable logs
- Quality assurance and peer-review workflows
- ITIL service-management and change-management concepts
- GSA Enterprise Infrastructure Solutions or comparable telecommunications transition processes
- Configuration and document-management practices
- Daily management of telecommunications ordering, provisioning, installation, cutover, disconnect, or network-transition activities
- Coordination among federal customers, telecommunications vendors, engineers, contracting personnel, and service-delivery organizations
- Management of order pipelines from requirements development through operational acceptance and final closure
- Knowledge of telecommunications requests, service orders, provisioning documentation, amendments, changes, and discontinue actions
- Identification of schedule dependencies, resolution of blocked actions, and implementation of recovery plans
- Customer outreach, meeting facilitation, technical-document coordination, and transition-status reporting
- Ability to interpret telecommunications inventory, service attributes, customer requirements, and installation milestones
- PMP, CAPM, ITIL, or comparable project-management certification preferred
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