Note: The job is a remote job and is open to candidates in USA. Rillet is an AI-native ERP company that serves accounting and finance teams, helping them run their operations with speed and accuracy. The Deployment Lead will be responsible for onboarding new customers, executing implementation plans, and ensuring a smooth transition to Rillet's solutions.
Responsibilities
- Lead key parts of customer onboarding and deployment, helping ensure a smooth and timely implementation experience
- Partner with internal teams across Product, Engineering, and Customer Success to execute implementation plans and solve customer problems quickly
- Learn and analyze client accounting and finance workflows, then translate those needs into clear requirements and practical solutions
- Guide customers through onboarding, training, change management, and adoption
- Support data migration, reconciliations, systems setup, and integration coordination
- Track milestones, drive follow-through, and keep internal and external stakeholders aligned throughout the onboarding process
- Identify risks early, escalate issues quickly, and help keep customer launches on track
- Build trust with customers by being responsive, thoughtful, and solutions-oriented
- Maintain clear documentation and provide regular status updates to customers and internal stakeholders
Skills
- 4-7 years of experience in accounting, audit, advisory, or related customer-facing roles
- Strong accounting foundation, with the ability to speak credibly about close, reconciliations, revenue recognition (ASC 606), and core finance workflows
- Excellent communication skills and the presence to work directly with customers and senior stakeholders
- Systems-minded and excited to learn implementation work, even if you have not formally held an implementation title before
- Strong organizational and project management skills, with the ability to manage multiple workstreams at once
- Comfortable operating in a fast-paced environment while maintaining high attention to detail
- Experience working cross-functionally with technical and non-technical teams
- Experience in Big 4, SaaS or at a technology company is a plus
Benefits
- Competitive pay and meaningful equity. Be rewarded for the value you help create.
- Medical and dental coverage, including up to 100% of employee premiums and 90% of dependent premiums
- A 401(k)
- Flexible PTO
- Nine company-wide holidays
- Paid parental leave for eligible employees.
- We’re hybrid-first, with teams centered in New York City and San Francisco, as well as select remote roles.
- Our offices are stocked with snacks, we regularly provide lunch and dinner, and we make time to connect as a team.
- Some roles may spend more time in the office depending on the needs of the team.
- Our hybrid schedule brings office-based team members together in person on Tuesdays and Thursdays, plus one additional flexible day each week.
- Some roles may spend more time in the office depending on the needs of the team.
Company Overview