Note: The job is a remote job and is open to candidates in USA. ZeroBounce is a company dedicated to helping businesses improve email deliverability and sender reputation. They are seeking an experienced Deliverability Consultant to lead client engagements, troubleshoot deliverability issues, and collaborate with the sales team to enhance client success.
Responsibilities
- Lead deliverability consulting projects from discovery through implementation and post-project review
- Conduct email authentication audits and configure SPF, DKIM, and DMARC records following industry best practices
- Troubleshoot complex deliverability issues including spam filtering, bounce rates, sender reputation, and blocklisting incidents
- Develop clear, actionable deliverability reports tailored to each client's environment
- Provide strategic recommendations that improve inbox placement and long-term sending performance
- Configure and manage ZeroBounce services, including blacklist monitoring, inbox testing, email validation integrations, and related workflows
- Guide clients through integrations with their existing ESP, CRM, or marketing automation platforms
- Configure inbox placement testing and analyze results to recommend optimization strategies
- Monitor blacklist events and coordinate remediation and delisting efforts
- Support pre-sales activities including discovery calls, technical scoping, and proposal development
- Translate complex technical concepts into clear business value for prospective clients
- Identify opportunities to expand consulting services within existing customer accounts
- Contribute to the creation of service packages, case studies, and deliverability resources that support the sales process
Skills
- 3-5 years of hands-on experience in email deliverability, email operations, or a related field
- Strong understanding of email authentication protocols, including SPF, DKIM, DMARC, BIMI, and DNS configuration
- Experience with inbox placement tools, blacklist monitoring, bounce analysis, and complaint management
- Familiarity with major ESPs such as HubSpot, Iterable, Klaviyo, Mailchimp, Mailgun, SparkPost, and Salesforce Marketing Cloud
- Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences
- Experience managing multiple client projects simultaneously while meeting deadlines
- Experience in consulting, professional services, or an agency environment
- Experience working with ZeroBounce or similar email validation and deliverability platforms
- Exposure to sales processes, including demos, discovery calls, or proposal development
- Knowledge of email compliance regulations such as CAN-SPAM, GDPR, and CASL
Company Overview