Note: The job is a remote job and is open to candidates in USA. Cresta is an AI platform company that helps businesses improve customer experiences through conversational AI, agent augmentation, and conversation intelligence. Cresta is seeking a Deal Strategy & Operations Manager to lead complex enterprise deals from quote to close, improve quote-to-cash processes and systems, and advise and enable Sales teams on pricing, deal construction, and quoting.
Responsibilities
- Partner with US and international Sales teams to architect and execute complex, high-value enterprise transactions
- Build creative deal structures, pricing models, and commercial terms that balance speed, risk, margin, and customer experience
- Own approval workflows and act as escalation owner from first quote through final signature
- Translate deal data, discount trends, and outcomes into actionable insights
- Lead win/loss and deal retrospectives to institutionalize learnings and refine deal strategy
- Ensure deal structures align with revenue recognition principles and company financial goals
- Drive end-to-end improvements across the quote-to-cash lifecycle
- Define business requirements and partner with systems teams on Subskribe, CLM, and Salesforce enhancements
- Lead UAT and rollout of new deal processes and tooling
- Represent Deal Strategy & Operations as a key stakeholder on high-priority cross-functional initiatives
- Standardize and document workflows to enable speed and scale
- Provide ongoing training to Sales on pricing, deal construction, and quoting with a strong focus on the why behind the strategy
- Contribute to and maintain a self-service Deal Strategy Playbook
Skills
- 5+ years of experience in Deal Desk, Deal Strategy, Commercial Operations, Revenue Operations, Legal Ops, or Sales Operations
- Proven ownership of complex enterprise SaaS deals from quote to cash
- Strong Salesforce fluency across quoting, approvals, and deal reporting
- Solid understanding of enterprise SaaS contracting concepts (order forms, MSA, DPA, SOW)
- Exceptional communication skills with high emotional intelligence; able to influence without authority
- Comfortable navigating ambiguity and making judgment calls in fast-paced environments
- Hands-on experience administering or optimizing CPQ tools (**Subskribe preferred**)
- Salesforce Admin experience or certification
- Legal, contract management, or pricing strategy background
- Prior sales or customer-facing experience
Benefits
- We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
- Paid parental leave to support you and your family
- Monthly Health & Wellness allowance
- Work from home office stipend to help you succeed in a remote environment
- Lunch reimbursement for in-office employees
- PTO: Flexible
- Equity
Company Overview