Note: The job is a remote job and is open to candidates in USA. SEIU UHW-West & Joint Employer Education Fund is a non-profit partnership serving the education and training needs of healthcare workers. The Database Applications Administrator supports Salesforce users, administers and expands SharePoint, and coordinates with external IT support vendors. The role ensures reliable, secure applications, data integrity, collaboration, and effective user support.
Responsibilities
- Support internal and external users in Salesforce organizations. (400 to 500 Tickets)
- Update users’ data by performing quality control, remediation, and validation to ensure accuracy
- Import/export data as needed to support users and database administrators
- Troubleshoot data/system issues and resolve user queries in a timely manner
- Communicate new features, updates and best practices to users
- Provide user training and update system documentation as needed
- Collaborate with DBA team members on special projects and platform improvements
- Design, configure, and maintain SharePoint sites, landing pages, subsites, libraries, lists, workflows, and permission structures
- Manage site provisioning, consistent branding, templates and content migrations (ShareGate, Metalogix, or Microsoft native tools)
- Support users, address SharePoint tickets, troubleshoot issues, manage performance, and perform root cause analysis
- Maintain governance documentation, policies and user guides
- Manage SharePoint permissions and file sharing access
- Support integrations with Microsoft 365 tools (Teams, OneDrive, Outlook) and Power Platform (Power Automate, Power Apps)
- Manage and support library setup, including columns, tags, metadata, views, archiving and new library creation based on department or library needs
- Provide oversight of libraries to ensure teams follow governance and document management system setup standards
- Oversee overall file usage, storage, and communication of storage capacity limits
- Serve as the primary liaison and the point of contact between the Ed Fund and the external IT help desk vendor, coordinating day-to-day support needs and facilitating effective communication between Ed Fund and the vendor
- Monitor help desk tickets and service delivery, including response and resolution times, outstanding issues, recurring problems, and escalations, to ensure timely and effective support for staff
- Coordinate and escalate complex, urgent and unresolve IT issues with the vendor and internal stakeholders and management, following through th resolution and communicating appropriate status updates to affected users
- Monitor vendor performance and service quality against established service expectations and service level agreements (SLAs), identify trends or areas for improvement, and raise performance concerns with management and the vendor as appropriate
- Partner with the IT help desk vendor on user access, equipment and system support, technology changes, special projects, and other IT-related activities, ensuring requests are completed accurately and on schedule
- Partner with stakeholders to gather requirements and translate them into functional solutions
- Ensure compliance with data retention, security standards and access controls
- Support cross-functional projects involving database, SharePoint and M365 integration
- Participate in platform upgrades, patching, and system transitions with IT and vendor partners
Skills
- * BA/BS or higher education
- * 3 or more years of experience in SharePoint config and administration (including SharePoint Online)
- * 1–2 years Salesforce administration experience
- * 3+ years of Internal and external user support in Salesforce and SharePoint
- * Strong problem-solving, analytical, and communication skills
- * Ability to manage multiple tasks and meet deadlines in a fast-paced environment
- * Excellent verbal, written, presentation, and communication skills; a persuasive and passionate communicator with excellent public speaking skills
- * Ability to sit at a workstation for extended periods of time
- * Ability to stand, work, and to drive from one location to another
- * Hybrid or remote work environment with occasional on-site visits
- * May require after-hours support during migrations, outages, or critical projects
- * Ability to lift and carry up to 25lbs
- * Salesforce Administrator certification
- * Microsoft certifications (MS-700, MS-600, or related M365/SharePoint certs)
- * Experience with content migration tools (ShareGate, Metalogix, Mover.io) and data remediation
- * ETL (Matillion), data warehouse (Snowflake), and reporting tool (Power BI) experience
- * Familiarity with PowerShell scripting and workflow automation (Power Automate preferred)
- * Knowledge of Active Directory/Azure AD
- * Experience in non-profit or labor/management partnership environments
Benefits
- Remote work environment
- Hybrid or remote work environment with occasional on-site visits
Company Overview