Introduction
Welcome to brighthush, a forward‑thinking organization that is redefining the way public‑sector data is managed and processed. Our mission is to streamline child support payment operations, ensuring that families receive the assistance they need promptly and accurately. As a Remote Data Entry Specialist, you will become an integral part of a dedicated team that values precision, integrity, and continuous improvement.
At brighthush, we believe that work should be flexible, rewarding, and, most importantly, meaningful. Whether you’re a seasoned data professional or just starting your career, our remote environment offers the freedom to work from anywhere in the United States while enjoying the camaraderie of a supportive virtual community.
Key Responsibilities
As a Data Entry Specialist, you will be responsible for the accurate and timely processing of child support payments within the State Disbursement Unit (SDU) system. Your role will involve a blend of meticulous data handling, collaboration with cross‑functional teams, and adherence to rigorous Standard Operating Procedures (SOPs).
- Enter, verify, and reconcile payment data in the SDU system, ensuring 100% accuracy.
- Follow SOPs to maintain compliance with state regulations and internal quality standards.
- Collaborate with the Finance, Compliance, and Customer Service teams to resolve discrepancies and answer inquiries.
- Maintain a private, distraction‑free workspace with high‑speed internet and reliable equipment.
- Adapt to changing priorities and work independently or as part of a team, as required.
- Participate in continuous improvement initiatives, suggesting process enhancements that increase efficiency.
- Meet or exceed daily, weekly, and monthly performance metrics, including turnaround time and error rates.
- Attend virtual training sessions and team meetings to stay current on system updates and policy changes.
Essential Qualifications
We’re looking for candidates who bring a blend of technical skill, strong work ethic, and a passion for public service. The following qualifications are essential:
- High School Diploma or equivalent.
- Reliable high‑speed internet connection and a private workspace.
- Proficiency with data entry software and Microsoft Office Suite (Excel, Word, Outlook).
- Excellent attention to detail and a commitment to data integrity.
- Strong interpersonal skills, including tact, patience, and courtesy when interacting with stakeholders.
- Ability to research, organize, and analyze data efficiently. Apply for this job